Robotics Field Service Engineer

ScriptPro; Philadelphia (Philadelphia County); Hybrid; USD 48,000 - 52,000; Full time

Benefits offered by this job

Medical and Dental Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Job summary

ScriptPro is seeking a Field Service Engineer who will maintain technology and automation equipment at customer sites, requiring extensive travel. The role includes troubleshooting, diagnosing, and repairing equipment both onsite and remotely.

The ideal candidate should hold a Bachelor's degree in Electronics or Computer Science and possess strong mechanical aptitude. Benefits include medical, dental, vision, and a retirement plan among others.

Qualifications

• Strong mechanical aptitude and experience with computer systems repair required.
• Must be 21 years old or older.
• Must be able to lift 70+ lbs. daily.

Responsibilities

• Troubleshoot and repair equipment onsite at pharmacies.
• Provide training and support to pharmacy staff.
• Optimize ScriptPro system performance.

Skills

Customer service skills

Mechanical aptitude

Organizational skills

Education

Bachelor's degree in Electronics or Computer Science

Job description

Job Summary

The Field Service Engineer maintains ScriptPro’s computer-based technology and automation equipment at customer sites, nationally and worldwide. This is a road warrior, heavy travel position. You get to keep all airline/rental car travel points.

Reporting Relationship

Supervisor, Field Service

Shift

Generally, a rotating 9 days on, 5 days off schedule. Overtime is typical and paid. Regular, punctual, and predictable attendance is an essential function of every job at ScriptPro.

Scope of the Role

• Troubleshoot, diagnose, and repair equipment onsite at pharmacies and remotely by phone
• Administer training and support to pharmacy staff when needed
• Diagnose customer workflow issues and optimize ScriptPro system performance
• 80% or more travel is an essential function of this job and is required (equal amounts of long‑distance driving and air travel)
• Physical demands: lift up to 55 lbs. unassisted, lift up to 120 lbs., push/pull up to 800 lbs. assisted, climb various ladder types, lift and stack servers, mount monitors, computers, or status screens (including but not limited to 65 inch LCD TVs); stand 6–8 hours per day
• Must be available with phone on and responsive 24/7 during scheduled shift
• Perform other duties as assigned

Required Qualifications

• Bachelor’s degree in Electronics or Computer Science, or equivalent work experience (preferred)
• Experience with computer systems repair and a strong mechanical aptitude
• Must be 21 years old or older
• General knowledge of IT, Windows NT/XP/7/8/10
• Must be able to lift 70+ lbs. daily, including when traveling by auto or air
• Must be available to work as needed and assigned
• Maturity and integrity are a must
• Strong organizational and customer service skills

Compensation and Benefits

The starting compensation rate for this role has been established at $24.00 hourly or $50K annually, plus generous overtime and a bonus opportunity. The final agreed‑upon compensation is based on a number of factors, including but not limited to individual education, qualifications, skills, prior work experience, competencies, and geographic work location.

• Health: Medical, Dental, Vision, Short‑Term Disability, Company‑Paid Life Insurance & Long‑Term Disability, 24/7 on‑campus Gym, and Vitality Wellness Program that helps lower your premium costs
• Well‑being: Paid Time Off (PTO, Maternity, Paternity, Adoption Leave), nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company‑sponsored events and team‑building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services.

Working Conditions

This position encompasses both office and workshop environments. Requires routine use of standard equipment and extended computer use. Employees may work near and around various conditions such as dust, odors, oil, fumes, and noise. May be exposed to moving mechanical parts and tools, electrical components, and all‑weather conditions. This position is very active and regularly required to stand, walk, sit, squat, stoop, bend, reach, and use hands and fingers. Ability to push, pull, and lift independently, encompassing all lifting positions from floor to overhead is required. Motor coordination, tool use, focused attention during extended periods of travel, and specific vision abilities, including close, distance, and color vision, are required. Ability to learn and solve practical problems and interpret a variety of instructions are required.

Employment Conditions

It is ScriptPro's policy to run a comprehensive background check post job offer. You must be able to obtain Department of Defense security clearance after hire. The position may also require health‑related tests and vaccines for site access, including tuberculosis, annual flu, and COVID vaccinations. Crossing the U.S.–Canada border requires a valid passport, no criminal charges, and compliance with Canadian immigration policies.

ScriptPro appreciates the unique qualities of each team member, and as an Equal Opportunity employer does not discriminate on the basis of race, color, religion, national origin, sex, pregnancy, age, disability, genetic information, veteran status, or any other legally protected status.

The company does not offer visa sponsorships. All applicants must have legal authorization to work in the United States.