Robotics Deployment & Operations Lead

Weave Robotics, Inc.; San Francisco (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Weave Robotics, Inc. in San Francisco seeks an experienced Product Operations professional to own deployments from signed customer through go-live and ongoing operation.

You will coordinate site readiness, hardware availability, configuration, logistics, training, and support while interfacing with manufacturing, engineering, data collections, field operations, and sales. The role emphasizes freight, timing, and customer success in a fast-growing home robotics company.

Qualifications

• 3+ years in ops for a technical product, hardware preferred.
• Experience taking products from 0 to 1 deployments.
• Excellent written and verbal communication.
• Strong ability to manage multiple deployments.

Responsibilities

• Own deployments from signed customer through go-live and ongoing operation, coordinating site readiness, hardware, configuration, logistics, and training.
• Understand customer workflows, configure robot tasks, and coordinate integrations and operational changes.
• Be the primary customer contact after handoff, coordinating Field Ops, Eng, Manufacturing, and others.
• Own site safety assessments for business customers and ensure regulatory requirements do not block go-live.
• Create checklists, trackers, dashboards, escalation paths, and automation for scalable deployments.
• Turn field observations into bug reports and product requirements for the teams.
• Partner with Data Ops to set up spaces for internal data collection and evaluations.

Skills

Operations experience

Customer liaison

Logistics coordination

Communication

Process improvement

Technical fluency

Robotics content (Nice to have)

Startup experience (Nice to have)

Job description

Weave Robotics, Inc. in San Francisco seeks an experienced Product Operations professional to own deployments from signed customer through go-live and ongoing operation.

You will coordinate site readiness, hardware availability, configuration, logistics, training, and support while interfacing with manufacturing, engineering, data collections, field operations, and sales. The role emphasizes freight, timing, and customer success in a fast-growing home robotics company.