Robotics Deployment Manager

Tutorintelligence; Watertown (MA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health and dental insurance

401(k)

Unlimited PTO

Equity

Regular in-office meals

Team events

Job summary

Tutor Intelligence is seeking a Deployment Manager to own the customer experience from post-sale kickoff through on-site robot deployment and stabilization. You will work with customer engineering, operations, IT, and facilities to prepare sites for automation, manage arrival, installation, and setup, and ensure on-schedule launches.

This role is highly ownership-driven, requiring coordination across Sales, Operations, Engineering, and Customer Success to ensure clear accountability and

Qualifications

• 2+ years of experience in a customer-facing role within robotics, manufacturing, warehousing, or industrial environments.
• Experience coordinating complex, multi-stakeholder projects in operational or production settings.
• Exposure to robotics, automation systems, MES, WMS, or industrial IT environments.
• Bias toward ownership and getting things done in challenging, real-world conditions.

Responsibilities

• Serve as the primary point of contact for customer operations, IT, facilities, and other stakeholders during deployment.
• Coordinate physical layout, workflows, networking, access, and operational constraints.
• Plan and manage deployment timelines, delivery schedules, and dependencies.
• Identify risks and blockers early and drive resolutions across teams.
• Ensure smooth handoffs to Customer Success and post-launch stabilization.

Skills

Customer-facing experience

Project coordination

Ownership mindset

Clear communication

Education

Engineering degree

Tools

MES

WMS

Industrial IT

Job description

The Company

Tutor Intelligence is building the technology and processes to let robots go where they’ve never gone before: the average American factory and warehouse. We understand that general-purpose and generally intelligent robots are going to be built in our lifetimes, and we’re not content to sit on the sidelines.

Founded by MIT alumni and backed with over $40M in funding by leading investors in AI and robotics, Tutor combines human and artificial intelligence to build something greater than the sum of its parts — a Tutor Intelligence. As an AI software company that deploys its inventions directly into the facilities that need them, every line of code, process change, and decision at Tutor has a direct impact on the physical economy. We’re seeking thinkers, builders, and operators who want to help deliver the future of automation.

The Role

As a Deployment Manager at Tutor Intelligence, you will own the customer experience from the moment a deal closes through successful on-site robot deployment and early post-launch stabilization. You will work directly and independently with customer engineering, operations, IT, and facilities teams to prepare their sites for automation, manage the systems' arrival, installation, and setup, and ensure deployments launch smoothly and on schedule.

This is a highly ownership-driven, customer-facing role at the intersection of operations, robotics, and enterprise environments. You will act as the single point of accountability during deployment, identifying risks early, driving resolution, and ensuring customers are confident and ready before handing off to Customer Success.

• Serve as the primary point of contact for customer operations, IT, facilities, and other stakeholders during deployment, owning the period from post-sale kickoff through launch and stabilization


• Coordinate physical layout, workflows, networking, access, and operational constraints


• Plan and manage deployment timelines, delivery schedules, and internal and external dependencies


• Identify risks, gaps, and blockers early, and drive resolution across internal and external teams


• Work closely with Sales, Operations, Engineering, and Customer Success to ensure smooth handoffs and clear accountability


• Operate effectively in ambiguous, non-standard customer environments where processes are still evolving


• Drive continuous improvement of Tutor’s deployment playbooks and processes


• 2+ years of experience in a customer-facing role within robotics, manufacturing, warehousing, logistics, or industrial environments


• Prior exposure to robotics, automation systems, MES, WMS, or industrial IT environments


• Experience coordinating complex, multi-stakeholder projects in operational or production settings


• Comfortable handling issues as they arise, including delays, changing requirements, and difficult conversations


• Bias toward ownership, accountability, and getting things done in imperfect, real-world conditions


• Experience as an industrial, mechanical, or automation engineer (formal education or on-the-job experience)


• Prior time spent working with scaling startups or in deep-tech companies


• Competitive salary and meaningful equity


• Fully employer-covered health and dental insurance


• 401(k)


• Unlimited PTO


• Regular in-office meals and team events


• A collaborative, low-ego environment where people are trusted to do their best work

Culture

We believe something special happens when talented, motivated people work together with respect and low ego. At Tutor, every team member is empowered to have real impact and is trusted to take ownership of meaningful problems. We value technical excellence, intellectual honesty, collaboration, and thoughtful urgency.