Robotics Customer Success Intern – Hands-On, AI-Driven

Matic Robots; Menlo Park (CA); On-site; USD 34,000 - 48,000; Part time

Job summary

Matic Robots is building the next generation of consumer home robotics. This Robotics Customer Success Intern role is hands-on, with daily onboarding, ticket handling, and close collaboration with Engineering, Product, and Marketing teams.

You will help build the systems and playbooks to deliver a deeply personal customer experience as we scale from ten thousand to a hundred thousand customers and beyond. You’ll work to create proactive, self-service tools and a white‑glove experience for

Qualifications

• Deep customer empathy and bias toward action.
• Technical curiosity to troubleshoot complex hardware+software+AI products.
• Bachelor's degree completed or in progress.

Responsibilities

• Deliver a Three‑Michelin‑Star Customer Experience by owning tickets end-to-end.
• Diagnose bugs, guide fixes, and coordinate repairs or replacements.
• Escalate hard issues to Engineering, Product, or Ops and drive to closure.
• Analyze customer issue data to spot patterns and surface root causes.
• Develop deep product knowledge across hardware, software, algorithms, and the Matic app.
• Develop and deploy AI tools to improve response times and support quality.

Skills

Customer empathy

Bias toward action

Technical curiosity

Bachelor's degree in progress

Education

Bachelor's degree (in progress or completed)

Job description

Matic Robots is building the next generation of consumer home robotics. This Robotics Customer Success Intern role is hands-on, with daily onboarding, ticket handling, and close collaboration with Engineering, Product, and Marketing teams.

You will help build the systems and playbooks to deliver a deeply personal customer experience as we scale from ten thousand to a hundred thousand customers and beyond. You’ll work to create proactive, self-service tools and a white‑glove experience for