Robotics Customer Care Specialist | Hybrid Support

SmartRecruiters, Inc.; Duncan (SC); Hybrid; USD 52,000 - 78,000; Full time

Job summary

Stäubli Corporation, a leading robotics and automation company, seeks a Customer Care Specialist for the Robotics division at its North America headquarters in Duncan, SC. This full-time role reports to the Robotics Customer Care Manager and supports customer inquiries, scheduling, and service coordination.

You will work in a hybrid schedule after a 90-day training period, handling CRM/SAP records, quotations, returns, and field service coordination while delivering high‑quality support and

Qualifications

• Customer-focused and service-oriented with strong active listening, communication, and deescalation skills.
• Strong computer and systems aptitude with CRM, ticketing, business systems, reporting tools, KPI tracking and data analysis.
• The ability to assess customer needs, route issues appropriately, and communicate information effectively.

Responsibilities

• Receive and assess customer inquiries and gather required information.
• Coordinate escalation of technical issues to Field Service Engineer or technical support resource.
• Maintain accurate records of customer interactions in CRM, SAP, KPI tools and other systems.

Skills

Active listening

Communication

Deescalation

CRM systems

Data analysis

Documentation

Education

Associate degree or higher

Tools

Aurea CRM

SAP ERP

Job description

Stäubli Corporation, a leading robotics and automation company, seeks a Customer Care Specialist for the Robotics division at its North America headquarters in Duncan, SC. This full-time role reports to the Robotics Customer Care Manager and supports customer inquiries, scheduling, and service coordination.

You will work in a hybrid schedule after a 90-day training period, handling CRM/SAP records, quotations, returns, and field service coordination while delivering high‑quality support and