Robotics Applications Engineer (Field & Support)

Sharpa

Mountain View (CA)

On-site

USD 90,000 - 130,000

Full time

30 hours ago

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Qualifications

Proven application engineering experience in robotics or intelligent hardware.
Strong troubleshooting methodology and problem-solving abilities.
Excellent verbal and written communication across technical and non-technical stakeholders.

Responsibilities

Perform routine product maintenance and basic repairs at the U.S. office and customer locations.
Support assembly, testing, inspection and commissioning of robotic products for deployments and demonstrations.
Identify and document hardware, software and system issues; escalate to R&D/engineering teams as needed.
Record, maintain and update maintenance documents and logs.
Assist in on-site demonstrations, training and customer support.”],
CoT_job_summary_short
COMPANY NAME: SharpaKEY POINTS: Robotics product maintenance, on-site support in the U.S., bilingual communication (English/Chinese)
job_summary_short= <p>Sharpa, an AI robotics company, is seeking an application engineer to perform maintenance and basic repairs at the U.S. office and customer sites. You will support assembly, testing, and commissioning of robotic products and document issues for product improvement.</p><p>The role requires a Bachelor's in Electronics/Automation/Optoelectronics and hands-on robotics experience, with strong problem-solving and bilingual communication skills in English and Chinese.</p>
contract_type
fulltime
location_type
on site
remote_scope
null
perks
[]
stated_min
null
stated_max
null
stated_absolute
null
salary_estimation_cot
Sharpa Application Engineer in Mountain View, CA: market range is USD 90k–130k gross annually, based on market norms.
estimated_low
90000
estimated_medium
110000
estimated_high
130000
currency
USD
frequency
yearly
bonus
null
tax
gross
application_email
null
job_end_date
null
contact_person
null
hiring_department_name
null

Skills

Robotics knowledge

Application engineering

Problem solving

Communication skills

English and Chinese fluency

Education

Bachelor's degree in Electronics/Automation/Optoelectronics

Tools

Troubleshooting tools

Job description

At Sharpa, we manufacture time by making robots useful.

Founded in 2024, Sharpa is an AI robotics company inspired by the Sherpa people of the Himalayas - known for guiding and assisting alpinists on their difficult journey to the summit. We build general purpose robots that assist, not replace, humans - freeing people from repetitive and strenuous work so they can pursue inspiring endeavors.

Our team is made up of geeks and innovators with backgrounds at leading AI and robotics companies. We are dedicated to developing ultra-high performance, autonomous robotic systems capable of adapting to the complexity of real world environments. Sharpa operates out of Singapore, Shanghai and Mountain View.

What you’ll be doing:

Perform routine product maintenance, first-line troubleshooting and basic repairs at the U.S. office and customer or project locations.
Support the assembly, testing, inspection and commissioning of robotic products for internal use, customer deployments and demonstrations.
Identify and document hardware, software and system issues; elevate complex cases to relevant R&D and engineering teams and support follow-up investigations.
Record, maintain and update documents related to maintenance and repair.
Maintain the repair/rework area, tools, equipment and related inventory.
Support product demonstrations, customer trials and deployments, including equipment preparation, testing, logistics coordination and on-site issue resolution.
Gather customer feedback and field-performance data to support product improvement and future iterations.
Prepare and maintain test reports, service records, troubleshooting guides and issue logs.
Support basic customer training on product operation, routine maintenance and first-line troubleshooting.

What we’re looking for:

Bachelor's degree in Electronic Engineering, Automation, Optoelectronic Engineering, or other related disciplines.
Proven application engineering experience in robotics or intelligent hardware products. Prior internship experience in roles such as Field Application Engineer (FAE) or Technical Support Engineer is highly desirable.
Solid understanding of the operational principles of robotics-related products and their diverse application scenarios across industries.
Basic programming and data analysis skills, with the ability to perform parameter tuning and functional configuration to address specific client requirements.
Proficiency in standard troubleshooting tools and methodologies, complemented by strong problem-solving and critical-thinking abilities.
Excellent verbal and written communication skills, with the ability to articulate complex technical concepts clearly and concisely to both technical and non-technical stakeholders.
Ability to converse in both English and Chinese for communication with customers and stakeholders.