Robotic & Manual Orthopedics Sales Support Specialist

PowerToFly; Buffalo (NY); On-site; USD 77,000 - 124,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Health Savings Account (HSA) / FSAs

401(k) plan

Employee Stock Purchase Plan (ESPP)

Short-term disability

Job summary

Stryker is seeking a Sales Support Representative to provide independent technical support for manual and robotic products across assigned accounts. You will assist in sales development, manage daily schedules, and maintain expertise through ongoing training while supporting inventory and case preparation.

The role includes on-call duties, requiring flexibility for evenings, weekends, and holidays to ensure timely technical support and ongoing customer care in a fast-paced OR environment.

Qualifications

• Mako Robot certification and 2 years of Joint Replacement sales or clinical on-the-job experience.
• Bachelor’s degree with 4 years of professional and/or relevant experience.
• Associate degree with 8 years of professional and/or relevant experience.
• High school diploma with 10 years of professional and/or relevant experience.
• Trained on all applications based on clinical needs of the territory.

Responsibilities

• Provide independent, timely technical support and troubleshoot manual and robotic product issues to ensure high customer satisfaction.
• Participate in sales meetings and support sales development and customer relationship initiatives.
• Confidently manage daily schedules across assigned accounts, ensuring efficient workflows and proactive account management.
• Maintain required training, certifications, and ongoing technical expertise across manual and robotic platforms.
• Collaborate with team members to align schedules, share insights, and support sales opportunities.
• Manage inventory, instrumentation, and case preparation to ensure seamless product application.
• Learn from and partner with Sales Representatives and Sales Managers to develop upselling and account management skills used inside the Operating Room.
• Support customer education, demonstrations, and product familiarity as directed by the territory’s needs.
• Perform on-call duties—including evenings, weekends, and holidays—to support urgent technical needs and ensure continuous customer care.

Skills

Mako Robot certification

Joint Replacement sales experience

English proficiency

Education

Bachelor’s degree

Associate degree

High school diploma

Job description

Stryker is seeking a Sales Support Representative to provide independent technical support for manual and robotic products across assigned accounts. You will assist in sales development, manage daily schedules, and maintain expertise through ongoing training while supporting inventory and case preparation.

The role includes on-call duties, requiring flexibility for evenings, weekends, and holidays to ensure timely technical support and ongoing customer care in a fast-paced OR environment.