Robotic Delivery Ops & Fleet Expansion Lead

Serve Robotics; Alameda (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

Serve Robotics in California seeks a Regional Operations & Fleet Expansion Manager to lead field operations, fleet performance, and market expansion while building high-performing teams. You will oversee autonomous robot deployments, ensure fleet reliability, and align with Engineering, Policy, and Legal for safe scaling.

The role reports to Operations leadership and requires 5+ years in operations plus 2+ years of people leadership, with travel as needed to launch new markets.

Qualifications

• 5+ years of experience in operations, logistics, robotics, autonomous systems, mobility, automotive, aerospace, or related technical operations.
• 2+ years of direct people leadership experience managing operational or technical teams.
• Demonstrated experience hiring, coaching, and developing high-performing employees.
• Experience managing operational KPIs and service-level agreements.
• Strong cross-functional project and stakeholder management skills.
• Experience working with CMMS, ticketing systems, operational dashboards, or similar tools.
• Excellent communication, organizational, and problem-solving skills.
• Ability to work effectively in fast-paced, high-growth environments.
• Valid driver's license.
• Willingness to travel as required to support field operations and market launches.

Responsibilities

• Lead daily operations supporting commercial delivery services and autonomous robot deployments.
• Oversee fleet performance, uptime, operational throughput, MTTR, SLA attainment, and fleet health.
• Prioritize operational activities based on customer impact, fleet health, and business priorities.
• Manage field operations, including robots, field teams, remote operators, depots, and operational workflows.
• Ensure compliance with operational procedures, quality standards, safety requirements, and regulatory obligations.
• Drive continuous improvement initiatives that enhance operational efficiency, scalability, and customer experience.
• Hire, onboard, coach, develop, and manage Operations and Fleet team members, including performance, scheduling, and career development.
• Foster a culture of accountability, collaboration, continuous learning, and operational excellence.
• Oversee fleet maintenance, repair quality, inventory, tooling, documentation, and facility readiness.
• Partner with Engineering to resolve systemic reliability issues and improve robot performance through field insights and operational feedback.
• Lead end-to-end launches for new markets, including operational planning, testing, depot setup, vendor onboarding, and launch readiness.
• Optimize market expansion by balancing operational quality, customer experience, compliance, capacity, and cost.
• Partner with Policy and Legal to implement regulatory requirements across operating regions.
• Serve as the primary operational liaison across Engineering, Product, Fleet Management, Mapping, Hardware, Business Development, Supply Chain, Finance, and other cross functional teams.
• Identify operational risks, remove blockers, and drive cross functional alignment to achieve business objectives.

Skills

Operations management

People leadership

Hiring coaching development

KPIs & SLAs

Cross-functional collaboration

CMMS & ticketing systems

Communication

Problem-solving

Driving license

Willingness to travel

Education

Bachelor's degree

Tools

CMMS

Ticketing systems

Operational dashboards

Job description

Serve Robotics in California seeks a Regional Operations & Fleet Expansion Manager to lead field operations, fleet performance, and market expansion while building high-performing teams. You will oversee autonomous robot deployments, ensure fleet reliability, and align with Engineering, Policy, and Legal for safe scaling.

The role reports to Operations leadership and requires 5+ years in operations plus 2+ years of people leadership, with travel as needed to launch new markets.