Roadside Support Specialist (Part-Time)

Bosch USA; Itasca (IL); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

401k match

Onsite gym

Massage chairs

Growth opportunities

International environment

Job summary

Bosch USA is hiring a Part-Time Customer Service Representative for Roadside Protect at Itasca, IL. You will assist customers with roadside issues, gather information, and guide them through next steps, while maintaining confidentiality and providing empathetic service.

Initial training covers call handling, dispatch processes, and escalation procedures. The role emphasizes accuracy, strong communication, and reliability in a fast-paced environment.

Qualifications

• U.S. work authorization required.
• High School Diploma or GED required.
• Strong customer service, communication, and empathy skills.
• Ability to work on-site in Itasca, IL.

Responsibilities

• Answer inbound calls and provide professional, empathetic customer support.
• Accurately gather required information and enter data into dispatch systems.
• Follow scripts, workflows, and client specific requirements.
• Communicate clearly with customers or drivers regarding next steps, expectations and processes.
• Escalate issues according to policy when necessary.
• Maintain confidentiality of customer and company information.
• Contribute to a positive team environment and uphold service standards.

Skills

Interpersonal communication

Problem solving

Attention to detail

MS Office proficiency

Education

High School Diploma or GED

Tools

MS Office

Job description

Bosch USA is hiring a Part-Time Customer Service Representative for Roadside Protect at Itasca, IL. You will assist customers with roadside issues, gather information, and guide them through next steps, while maintaining confidentiality and providing empathetic service.

Initial training covers call handling, dispatch processes, and escalation procedures. The role emphasizes accuracy, strong communication, and reliability in a fast-paced environment.