Roadside Service Technician – Tow

AAA Hoosier Motor Club; Indianapolis (IN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Generous 401k w/ company match

Company provided insurance

Job summary

A roadside assistance organization is seeking a Tow Technician in Indianapolis, IN. The role involves providing roadside services, driving to assist members, and ensuring a safe experience. Candidates should have a valid driver's license and provide excellent customer service. Physical tasks and the ability to operate various tools are essential. The company offers a supportive culture with paid time off and other benefits.

Qualifications

• Valid Driver’s license w/ For Hire endorsement required.
• Ability to perform physical tasks such as climbing and carrying weights.
• One to three months related experience preferred.

Responsibilities

• Drive to location to perform roadside assistance services.
• Maintain vehicle cleanliness and supplies.
• Perform emergency roadside services including towing and tire changes.

Skills

Customer service orientation

Effective communication

Time management

Education

High school diploma or GED

Tools

Wireless data terminals

Credit card terminals

Job description

Since its creation in 1902, AAA has become one of North America’s largest membership organizations. Today, AAA Hoosier provides roadside assistance, travel services, exclusive member discounts and benefits, and trusted financial and insurance services to nearly 400,000 Hoosiers. To learn more about AAA Hoosier offers, visit AAA.com.

Here’s What is in it for YOU:

• A company culture that provides training and learning opportunities.
• A brand that you can be proud to be part of.
• A culture that will challenge you to be your best.
• Paid Time Off.
• Paid Holidays.
• Company provided LTD & Life Insurance.
• Service Anniversary Recognition.
• Free AAA Plus Membership.
• Generous 401k w/ company match.
• Company provided HSA dollars.

Position Summary

Service members and other customers who contact AAA Hoosier Motor Club for roadside assistance. Drives to location of member to perform services.

Duties and Responsibilities

• Obey traffic laws, follow established traffic and transportation procedures, and all other company established safety rules.
• Perform all service in a manner that results in a Totally Satisfied experience for the member.
• Inspect, be responsible for and maintain vehicle supplies, cleanliness, and equipment.
• Immediately report any mechanical problems encountered with vehicles.
• Verify that appropriate tools and documentation are in the vehicle prior to and after shifts and properly maintain all equipment.
• Safeguards, properly accounts for, and turns in receipts, money received and reconciles the inventory before and after shift change.
• Read maps, and follow written, verbal, and electronic geographic directions.
• Contact each member prior to going enroute to service their vehicle using appropriate protocol.
• Report on delays in reaching service destination.
• Performs emergency roadside service duties including but not limited to: jump starts, battery testing/replacement, tire changes, lockout services, fuel delivery, light mechanical, extrication and/or winching, towing services on disabled vehicles.
• Operate a tow vehicle in a safe manner with a valid driver's license and driving record in accordance with the AAA Associate Driver Safety Guide.
• Operate computer-related equipment including but not limited to wireless data terminals, vehicle charging system diagnostic equipment, credit card terminals and mobile phones in a professional and safe manner.
• Maintain and account for company provided fuel cards.
• Performs maintenance on Club vehicles as requested.
• Performs other duties as assigned.

Physical Effort

Stand

F (Frequently)

Walk

F (Frequently)

Sit

F (Frequently)

F (Frequently)

F (Frequently)Reach Above Shoulder

F (Frequently)

Climb

O (Occasionally)

O (Occasionally)

Squat or kneel

F (Frequently)

F (Frequently)

F (Frequently)

11-20 lbs.

F (Frequently)

21-50 lbs.

O (Occasionally)

51-100 lbs.

O (Occasionally)

Over 100 lbs.

N (Not Applicable)

Push/Pull

F (Frequently)

13-25 lbs.

F (Frequently)

26-40 lbs.

O (Occasionally)

41-100 lbs.

N (Not Applicable)

N (Not Applicable)

Activity is not applicable to this occupation.

O (Occasionally)

Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs./day)

F (Frequently)

Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)

C (Constantly)

Occupation requires this activity more than 66% of the time (5.5+ hrs./day)

Other Physical Requirements

Vision (Near, Distance, Peripheral, Depth Perception)

Sense of Sound (Ability to hear members and employees)

Must pass a physical abilities test and a DOT physical upon being hired to perform duties of the Tow Technician level.

Work Environment

Working in a Fleet garage setting with tools and vehicles. Noise levels, odors and temperatures will vary. Also, may be required to perform driving duties which include working alone outside in a variety of changing weather conditions including rain, snow, sleet, fog, ice, wind, during the day and night hours. Driving and working in hazardous traffic conditions in a variety of geographic locations from urban to rural.

Education and Experience Requirements

Education and Skills

High school diploma or GED preferred but not required.

Valid Driver’s license w/ For Hire endorsement, required, and driver record in accordance with the AAA Associate Driver Safety Guide and Standard.

Experience

One to three months’ related experience or training preferred, but not required, or equivalent combination of education and experience.