Roadside Service Dispatcher

GEICO; Tucson (AZ); Hybrid; USD 36,000 - 37,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) match

Tuition assistance

Job summary

GEICO in Tucson, AZ is seeking a Roadside Service Dispatcher to reassure customers and guide policyholders through coverage and steps to get back on the road.

You'll manage incoming calls for glass claims, locksmith services, and tow requests, resolving issues with empathy and efficiency while meeting performance goals. This in-office role offers the starting pay of $18/hour with shift differentials, benefits from day one, PTO, holidays, 401(k) match, and tuition assistance.

Qualifications

• High School Diploma or GED required; college degree preferred.
• Strong customer service, interpersonal, problem‑solving, and empathy skills.
• Adaptable, detail‑oriented, and able to prioritize and multitask across platforms.
• Experience in high-volume call centers with KPIs and measurable goals (preferred).
• Available to work evenings, weekends, and holidays.

Responsibilities

• Manage incoming calls and support glass claims, locksmith services, and tow truck requests.
• Resolve customer concerns ensuring a positive experience.
• Drive customer satisfaction through meaningful interactions.

Skills

Customer-facing experience

Communication

Multitasking

Empathy

Adaptability

Education

High School Diploma or GED

Job description

## Roadside Service DispatcherApply: Tucson, AZ: Full time: Posted Today: R0066236**Why Join GEICO?**At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.**57108 Roadside Service Dispatcher****Your Impact at GEICO**As a Roadside Service Dispatcher, you’ll reassure customers and offer solutions when they need us the most. You will guide policyholders through their coverage and steps to get back on the road safely.**What Makes This Opportunity Exciting?** * **Compensation & Incentives:*** Starting Salary: $18.00 per hour/$36,270 annually* Differentials: +10% for evening shifts; +20% for weekends.* **Benefits:** + Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more). + Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating). + 401(k) with up to 6% match, vested immediately. + GEICO Strive, upfront tuition assistance program (up to $5,250 annually).* **Professional Growth:** Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.* **Workplace Flexibility:** Complete in-office training, then opportunity to work 80% on-site and 20% off-site. Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines. + **Office Location:3050 South Martin Luther King Jr Way, Tucson, AZ 85713. This role is currently an in-office position****How You’ll Make a Difference** * **Customer Interaction:** Manage incoming calls and support glass claims, locksmith services, and tow truck requests.* **Problem Resolution:**Resolve customer concerns ensuring a positive experience.* **Meaningful Impact:** Drive customer satisfaction through meaningful interactions.**What We’re Looking For:*** **Experience:**Customer-facing experience preferred.* **Education:** High School Diploma or GED required; College degree preferred.* Strong customer service, interpersonal, problem-solving, and empathy skills.* Adaptable, detail-oriented, and able to prioritize and multitask across platforms.* Experienced in high-volume call centers with KPIs and measurable goals (preferred)* Available to work evenings, weekends, and holidays.