Claims Specialist

GEICO; Tampa (FL); Hybrid; USD 57,000 - 76,000; Full time

Benefits offered by this job

Health benefits from day 1

PTO and paid holidays

401(k) with up to 6% match

Tuition assistance

Job summary

GEICO in Tampa, FL is seeking an Auto Claims Specialist to reassure customers and guide policyholders through the claims process with empathy.

You will manage incoming calls, collect facts, investigate details, and help customers get back on the road, contributing to high-quality service and timely resolutions.

Qualifications

• Florida Adjuster license preferred (0620).
• Customer-facing claims experience required.
• Experience in high-volume call centers with KPIs is desirable.
• High school diploma or GED completed; college degree preferred.

Responsibilities

• Handle incoming calls, collect accident facts, investigate claim details and obtain statements.
• Resolve customer concerns and guide policyholders through the claims process.
• Contribute to customer satisfaction with empathetic, accurate service.

Education

High School Diploma or GED

Job description

## Claims SpecialistApply: Tampa, FL: Full time: Posted Today: R0066216**Why Join GEICO?**At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.**Your Impact at GEICO**As an Auto Claims Specialist, you’ll reassure customers and offer solutions when they need us the most with empathy and care. You will guide policyholders through their coverage and the steps to get back on the road safely.**What Makes This Opportunity Exciting?** * **Compensation & Incentives:** + Starting Salary: $28.29 - $37.72/hour ($57,000 - $76,000 annually). + Differentials: +10% for evening shifts; +20% for weekends.* **Benefits:** + Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more). + Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating). + 401(k) with up to 6% match, vested immediately. + GEICO Strive, upfront tuition assistance program (up to $5,250 annually).* **Professional Growth:** + Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.* **Workplace Flexibility:** + Complete in-office training, then opportunity to work 80% on-site and 20% off-site. + Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines. + **Office Location:** 5445 West Cypress Street, Tampa, Florida 33607**How****You****’ll****Make a Difference** * **Customer Interaction:** Manage incoming calls, collect accident facts, investigate claim details, collect statements from involved parties, and assist in the process of getting our customers back on the road.* **Problem Resolution:**Resolve customer concerns, ensuring a positive experience.* **Meaningful Impact:** Drive customer satisfaction through meaningful interactions.**What****We****’re****Looking For** * **Experience & Qualifications:** + Active Florida Adjuster All Lines (0620) license preferred. + Customer-facing Claims experience required. + Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred. + High School Diploma or GED required; College degree preferred.* **Core Skills:** + Strong customer service, interpersonal, problem-solving, and empathy skills. + Adaptable, detail-oriented, and able to prioritize and multitask across platforms.* **Availability:** + Available to work evenings, weekends, and holidays.#geico800 #LI-AE1