Roadside Recovery & Tow Driver

BROWN & SON LLC; Ashland (VA); On-site; USD 25,000 - 39,000; Full time

Job summary

BROWN & SON LLC is seeking a professional Tow Truck Operator to provide emergency roadside assistance, accident recovery, and abandoned vehicle services. You will operate towing equipment safely, maintain company trucks, and document all work accurately while delivering courteous service.

The role requires strong communication, reliability, and adherence to safety standards. You’ll collaborate with dispatch and management, respond to calls promptly, and uphold performance expectations in a

Qualifications

• Driving record must meet company insurance carrier and fleet safety standards.
• DOT driving requirements must be met.
• Ability to respond to after-hours calls within required response times.
• Professional appearance and conduct.
• Strong customer service skills and a positive attitude when working with customers and coworkers.
• Ability to communicate effectively in English, perform basic math, and complete basic paperwork.
• Ability to sit for extended periods, drive frequently, and lift or move items.
• Ability to pass required drug screenings and background checks.
• Basic mechanical aptitude and problem-solving skills.
• Ability to obtain DCJS registration and DOT medical card if required.
• Safe driving record meeting company standards.

Responsibilities

• Operate towing and recovery equipment safely and efficiently for emergency roadside assistance and recovery services.
• Deliver professional, timely, customer-focused service while representing the company positively.
• Maintain trucks and equipment according to company standards and complete required documentation on time.
• Respond to inquiries within one business day and maintain positive working relationships.
• Complete service tickets accurately within deadlines and identify service improvements.
• Support operational efficiency and customer experience with proactive collaboration.

Skills

Safe Vehicle Operation

Towing & Recovery Skills

Customer Service Excellence

Problem Solving & Decision Making

Safety Awareness

Equipment Maintenance

Documentation & Recordkeeping

Time Management & Reliability

Adaptability & Resilience

Professionalism & Accountability

Teamwork & Collaboration

Job description

BROWN & SON LLC is seeking a professional Tow Truck Operator to provide emergency roadside assistance, accident recovery, and abandoned vehicle services. You will operate towing equipment safely, maintain company trucks, and document all work accurately while delivering courteous service.

The role requires strong communication, reliability, and adherence to safety standards. You’ll collaborate with dispatch and management, respond to calls promptly, and uphold performance expectations in a