Roadside Event Specialist II

Cox; Atlanta (GA); On-site; USD 25,000 - 38,000; Full time

Job summary

FleetNet America in Atlanta, GA is seeking a Dispatcher II to support New Call/Follow Up operations for major events. You will handle urgent service issues, process estimates, and coordinate with customers, drivers, and suppliers to ensure accurate and timely actions.

Ideal candidates have a year of Dispatcher II experience, strong MS Office skills, and a proven ability to multitask under pressure while maintaining excellent communication. This is an on-site role based near Atlanta.

Qualifications

• High school diploma or GED is required.
• Minimum one year in a New Call/Follow Up Dispatcher II role.
• Proficient in Microsoft Office and multitasking while on the phone.
• Strong communication and organizational skills with a high sense of urgency.

Responsibilities

• All responsibilities of New Call/Follow Up Dispatcher I & II.
• Handle day-to-day operational needs of Major Events as defined by current requirements.
• Manage high level service approvals, payouts, and documentation; communicate with customers.
• Ensure timely responses for repairs and customer instructions.
• Ensure estimates and COD payments are processed promptly.
• Communicate with customers, drivers, service providers and co-workers.
• Consult with the Roadside Events Supervisor or Lead when issues arise.
• Ensure Customer Protocol is followed per criteria.
• Proactively update drivers, customers and service providers.
• Ensure correct billing is communicated with service providers.
• Perform other duties as assigned; project a positive FleetNet America image.

Skills

Accuracy

Collaborative

Communication, Oral

Communication, Written

Customer Oriented

Detail Oriented

Friendly

Interpersonal

Relationship Building

Time Management

Organized

Problem Solving

Self-Motivated

Education

High School Diploma or GED Certificate

Tools

Microsoft Office Suite

Job description

Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Job Duties

• All responsibilities of New Call/Follow Up Dispatcher I & II.

• Handle the day to day operational needs of the Major Events as defined by most current major event requirements.

• Ability to accurately handle at highest level of service: High dollar amount repair approvals and service provider payouts, internal and customer approvals, emailing documents, pictures, handling serious situations such as Accidents (including fatalities), Police Impounds, High level equipment recoveries, various customer campaigns, etc.

• Ensure timely response for repairs and/or other customer instructions for equipment are handled promptly and accurately.

• Ensure estimates are handled timely and accurately.

• Ensure COD payment of invoices are handled timely and accurately.

• Communicate directly and effectively with customers, drivers, service providers and co-workers.

• Consult with the Roadside Events Supervisor and/or Roadside Event Senior/Lead (If applicable) when issues arise.

• Ensure Customer Protocol is being followed per customer criteria at the highest possible level.

• Proactively update drivers, customers and service providers at all times.

• Ensure correct billing is selected and communicated with service provider.

• Other duties and projects, as assigned by your immediate supervisor or other management.

• Project a positive image for FleetNet America with the internal and external customers and employees at all times.

Qualifications

Education: High School Diploma or GED Certificate, required.

Experience: Minimum one year in previous role of New Call/Follow up Dispatcher II

Computer Skills: Proficient in Microsoft Office Suite. (Proficient computer and phone skills required, including but not limited to fast typing skills, data entry, word processing, email. Job requires multitasking skills, ability to talk and type information at the same time)

Other Requirements: Flexibility with schedule. Great communication skills by phone, email and in person. Good computer skills and organizational skills. Ability to handle multiple projects with a high volume of events retaining a high sense of urgency on all events handled. Good Team Player.

Skills and Abilities

• Accuracy - Ability to perform work accurately and thoroughly.

• Collaborative - Ability to work with others to find solutions.

• Communication, Oral - Ability to communicate with economy and clarity, actively engaging the conversation in order to clearly understand others' message and intent and receives and processes feedback.

• Communication, Written - Ability to write concise, clear letters, reports, articles, or e-mails, including proofing and editing.

• Customer Oriented - Desire to serve both external and internal customers by focusing effort of meeting the clients' needs, understanding their concerns, and seeking to build trust.

• Detail Oriented - Ability to be structured and methodical in working skills. Pays meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant.

• Friendly - Ability to exhibit cheerful and professional demeanor toward others.

• Interpersonal - Ability to develop and maintain relationships with others.

• Relationship Building - Ability to establish and maintain a good rapport and cooperative relationship with customers and co-workers.

• Time Management - Ability to prioritize and utilize the available time to organize and complete work within given deadlines.

• Organized - Possessing the trait of being organized or following a systematic method of performing a task.

• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.

• Self-Motivated - Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative.

USD 18.17 - 27.31 per hour

Compensation:

Hourly pay rate is in the range of $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Application Deadline: 09/08/2026

EOE, including disability/vets