Dispatcher - Nights & Weekends

Guardian Fleet Services; Columbus (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Two medical plans

Two dental plans

Vision

Employer paid Life and AD&D

Voluntary Insurance plans

401(k) Plan

Short Term Disability

Long Term Disability

Holiday Pay

PTO

Employee Assistance Program

Employee Referral Bonus

Employee Referral Bonus

Job summary

A transportation service provider in Columbus, Ohio, is looking for a reliable Dispatcher to handle emergency and non-emergency calls with excellent customer service. Responsibilities include directing tow truck drivers, maintaining call logs, and managing records. Candidates should have a High School Diploma and strong communication skills, with bilingual proficiency as a plus. This position offers a $1,500 sign-on bonus along with comprehensive benefits including medical, dental, and a 401(k) plan.

Qualifications

• High School Diploma or Equivalent.
• Excellent communication and interpersonal skills.
• Ability to answer multiple phone calls in a busy setting.
• Professional demeanor and phone etiquette.
• Ability to address problems and requests.
• Accurate data entry and computer literacy.
• Tow Book software knowledge is a plus.
• Ability to work days, nights and weekends.

Responsibilities

• Provide customer service excellence with each call.
• Answer emergency and non-emergency calls and document information.
• Direct tow truck drivers to appropriate locations.
• Maintain records of work requests and customer queries.
• Direct tow drivers and supervise routes by GPS.
• Prioritize calls by urgency.
• Provide pricing information and respond to queries.
• Maintain records and process payments.
• Maintain records related to work requests and inventory.
• Other duties as assigned.

Skills

Excellent communication and interpersonal skills

Ability to answer multiple phone calls

Professional demeanor and phone etiquette

Bilingual is a plus

Accurate data entry

Computer literate

Tow book software

Bilingual a plus

Education

High School Diploma or Equivalent

Tools

Tow book software

Job description

Dispatcher/Customer Service $1,500 Sign on Bonus

We are looking for a professional and reliable dispatcher to join our team and act as the company’s first point of contact for emergency and non-emergency calls. In this position you will be in charge of maintaining call logs, monitoring routes, transferring messages, and directing tow truck drivers.

Essential Duties

• Provide customer service excellence with each and every call.
• Politely answer emergency and non-emergency calls and document important information.
• Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
• Operate and manage a multi-line telephone console system.
• Direct tow truck drivers to appropriate locations according to predetermined schedules, ETAs, customer requests or immediate needs and supervise the routes by GPS when needed.
• Prioritize and organize calls according to urgency.
• Providing customers with pricing information and respond to any queries they may have.
• Maintain records and Process customer payments.
• Maintaining records pertaining to work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information organized and easily accessible for supervisor.
• Other duties as assigned.

Qualifications, Education, Experience

• High School Diploma or Equivalent
• Excellent communication and interpersonal skills.
• Ability to answer multiple phone calls in a busy setting.
• Ability to have a professional demeanor and phone etiquette.
• Ability to address problems and requests by transmitting information or providing solutions to the team.
• Ability to read and write in English.
• Bilingual is a plus
• Accurate data entry.
• Computer literate.
• Knowledge of Tow book software a plus!
• Ability to work Days, Nights and Weekends

Physical Requirements

Ability to clearly communicate both orally and in writing on a telephone and on a computer for extended periods. Routinely requires sitting at a desk and viewing a display screen for extended periods. Ability to access, input, and retrieve information from a computer or other electronic device. Routinely requires moderate (up to 40 pounds) lifting and carrying. Routinely requires walking, standing, sitting, kneeling, stooping, reaching up, twisting, and bending. Good hearing and vision required.

Benefits Offered

• Two medical plans
• Two dental plans
• Vision
• Employer paid Life and AD&D
• Voluntary Insurance plans
• 401(k) Plan
• Short Term Disability
• Long Term Disability
• Holiday Pay
• PTO
• Employee Assistance Program
• Sign on Bonus
• Employee Referral Bonus

EEOC Policy Statement

Guardian Fleet Services is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications.

We encourage all qualified applicants to apply. www.guardianfleetservice.com