Roadside Emergency Technician & Towing

Colonial Group; Spokane (WA); Hybrid; USD 3,485,000 - 4,181,000; Full time

Benefits offered by this job

Health insurance

Up to 22 days PTO

Ten paid holidays

401(k) with Employer Match

Life insurance and Disability

Flexible Spending Accounts

On-Demand Pay / Earned Wage Access

Free parking

Paid training

Wellness program

Commuter benefits

Job summary

AAA Washington is seeking a Fleet Technician to respond to emergency service requests and provide roadside assistance to members. The role involves operating towing and light service vehicles, handling batteries, tire changes, and lock-out services, with a focus on safety and customer service.

This position supports a 4x10 work schedule, may involve travel within service territory, and emphasizes professionalism, reliability, and teamwork in a safety-sensitive environment.

Qualifications

• 3+ years’ work experience in automotive and/or customer service field.
• 1+ years’ of demonstrated mechanical aptitude and mechanical reasoning.
• Must be able to pass DOT physical requirements test.
• Must pass pre-employment, post-accident, and random drug screenings.

Responsibilities

• Respond to emergency service requests and provide roadside assistance—jump-starts, battery testing, battery installs, tire changes, gasoline delivery, lock-out services.
• Tow vehicles to designated locations following safety procedures.
• Serve as the face of AAA Washington to stranded members and deliver excellent customer service.
• Advise management of any vehicle or operations issues.
• Perform minor vehicle repairs on fleet vehicles.

Skills

Mechanical aptitude

Customer service

Safety awareness

Communication

MS Office

Problem solving

Education

Technical school certificate

Tools

Towing equipment

Battery testing gear

Diagnostic tools

Job description

AAA Washington is seeking a Fleet Technician to respond to emergency service requests and provide roadside assistance to members. The role involves operating towing and light service vehicles, handling batteries, tire changes, and lock-out services, with a focus on safety and customer service.

This position supports a 4x10 work schedule, may involve travel within service territory, and emphasizes professionalism, reliability, and teamwork in a safety-sensitive environment.