Roadside Dispatch Specialist - Member Support

AAA Hoosier Motor Club; Indianapolis (IN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Company provided LTD & Life Insurance

Generous 401k w/ company match

Free AAA Plus Membership

Job summary

A leading roadside assistance provider is looking for a dedicated individual to manage service requests and ensure exceptional customer service for its members in Indianapolis. The candidate will be responsible for receiving and processing requests while maintaining positive communication with all stakeholders. Candidates should have a high school diploma and at least one year of relevant experience. Commitment to timely assistance and excellent service quality is essential. Join a company that values training and offers generous benefits.

Qualifications

• Required one year of related experience or training in a contact center or dispatcher role.
• Familiarity with relevant computer systems and technology.
• Ability to manage multiple service requests efficiently.

Responsibilities

• Process roadside service requests from members and contact center.
• Communicate with service facilities to route requests.
• Maintain detail-oriented records of service requests.
• Ensure excellent communication with all stakeholders.

Skills

Customer service

Detail-oriented

Adaptability

Communication skills

Education

High school diploma or GED

Job description

A leading roadside assistance provider is looking for a dedicated individual to manage service requests and ensure exceptional customer service for its members in Indianapolis. The candidate will be responsible for receiving and processing requests while maintaining positive communication with all stakeholders. Candidates should have a high school diploma and at least one year of relevant experience. Commitment to timely assistance and excellent service quality is essential. Join a company that values training and offers generous benefits.