Roadside Assistance Tow Technicians

AAA Club Alliance; Perrysburg (OH); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Prescription coverage

401(k) with company match

Paid time off

Job summary

AAA Club Alliance in Perrysburg, OH is hiring Roadside Assistance Tow Technicians to join our Fleet Team. Rain or shine, our drivers help members with flat tires, battery jump-starts, and towing, providing friendly, reliable service from a service vehicle.

We offer competitive hourly pay starting at $22.30, full-time 1st and 2nd shifts (weekends), OT, monthly bonuses, PTO, holidays, 401(k) with match, medical/dental/vision, tuition reimbursement, paid training, uniforms and tools provided.

Qualifications

• Must be at least 21 years old.
• Completion of a high school diploma or equivalent.
• Possess and maintain a valid driver’s license for the state of residence; maintain all state and local licensing requirements.
• Ability to pass a physical examination as required by Department of Transportation and/or Company policy.
• 3 years of experience in automotive/mechanical environment, or technical school OR minimum of 3 years in sales/customer service preferred.
• Lift and carry up to 75 pounds; bend, kneel and balance to change tires, inspect and to push vehicles; use hand tools.

Responsibilities

• Provide lock-out, fuel delivery, battery jump starts and tire change services.
• Provide tow and recovery services using established guidelines and quality control procedures.
• Sell, install, test and perform battery warranty services for Members.
• Communicate effectively with members to keep them informed and safe.
• Make sound decisions regarding safe service of vehicles and member needs.
• Enter call information accurately into in-truck technology, process payments, and complete reports.

Skills

Customer service

Driving

Education

High school diploma

Job description

AAA is now hiring Roadside Assistance Tow Technicians to join our Fleet Team in Perrysburg, OH! Rain or shine, snow or ice, our drivers help our members when they need us most, whether it's changing a flat tire, jumpstarting a car battery or towing a vehicle. We are looking for dependable and empathetic individuals who truly love to help others and don't mind working outside in various weather conditions.

Fleet Address: 8350 Fremont Pike, Perrysburg OH 43551

We Offer Our Associates

• Competitive hourly base pay rate starting at $22.30/Hour
• Now hiring for Full Time 1st Shift and 2nd Shift (both shifts will include weekends)
• 2nd Shift includes an additional 10% Shift Differential
• Plenty of overtime during peak season
• Monthly bonuses (potential to earn to additional $300-$500 per month!)
• Over 3 weeks of Paid Time Off (PTO)
• 8 Paid Holidays
• 401(k) plan with company match (first 4% matched at 125%)
• Medical, Dental, Vision and Prescription Coverage
• FREE AAA Membership
• Tuition Reimbursement
• Paid Training
• Uniforms and tools provided

What will you do?

• Provide lock-out, fuel delivery, battery jump starts and tire change services using established guidelines and quality control procedures.
• Provide tow and recovery services using established guidelines and quality control procedures (Tow Truck Driver position).
• Sell, install, test and perform battery warranty services for Members (Mobile Battery Technician position).
• Communicate with members effectively to keep them informed and to ensure their safety.
• Make sound decisions regarding the safe service of vehicles and to accommodate member needs.
• Enter call information accurately into in-truck technology, process payments, handle cash and complete reports as required.
• Conduct vehicle and equipment inspections, ensuring that all are in safe operating condition and that all requirements are met. Ensure that the fleet vehicle and all equipment are adequately secured at all times, including when the vehicle is not in use.
• Support AAA as needed by participating in special events (parades, television, radio, and social media) promoting the brand.

What are we looking for?

• Must be at least 21 years old.
• Completion of a high school diploma or equivalent.
• Possess and maintain a valid driver's license for the state where you reside; and maintain all state and local licensing requirements.
• Ability to pass a physical examination as required by Department of Transportation and/or Company policy.
• 3 years of experience in an automotive/mechanical environment, or technical school OR a minimum of 3 years of experience in a sales and/or customer service role is preferred.
• Lift and carry equipment weighing up to 75 pounds; bend, kneel and balance to change tires, inspect and to push vehicles; and use hand tools to provide service.
• Satisfactory pre-and post-employment screening results, including criminal, drug and motor vehicle screening.Operate passenger vehicles and light-medium duty trucks (both manual and automatic transmissions) while primarily working from a service vehicle.
• Communicate effectively in writing, verbally, via email and using assigned technology such as GPS (Global Positioning Systems).
• Successfully complete required departmental training courses within 60 days of hire, and additional future department training as required. (May need to adjust your schedule to attend training).

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category

Fleet