AAA Roadside Assistance Driver

AAA Mid-Atlantic; Town of New Castle (NY); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Competitive hourly pay

PTO and holidays

401(k) with company match up to 7%

Health, Dental, Vision, Life Insurance

Tuition reimbursement up to $5250/year

AAA Membership

Paid training

Paid uniforms

Job summary

AAA New Castle is seeking full-time drivers to join our Roadside Assistance team. We are looking for dependable and empathetic individuals who love to help others, whether changing a flat tire, jumpstarting a car battery, or towing a vehicle, and working outside in various weather.

We offer competitive pay, PTO, 401(k) with company match, and comprehensive health insurance, with overtime and monthly bonuses.

Qualifications

• Must be at least 21 years old.
• High school diploma or equivalent required.
• Valid driver's license for residence state and ability to meet state/local licensing.
• DOT-physical and company policy compliance.
• 3 years automotive/mechanical experience or 3 years in sales/customer service preferred.

Responsibilities

• Provide lock-out, fuel delivery, battery jump starts, and tire change services.
• Sell and install car batteries (Mobile Battery position).
• Provide tow and recovery services (Tow Truck Driver position).
• Communicate with members to inform and ensure safety.
• Enter call information into in-truck technology and process payments.
• Conduct vehicle and equipment inspections for safety.
• Support brand through events and promotions.
• Other duties as assigned.

Skills

Customer service

Safety conscious

Excellent communication

Education

High school diploma or equivalent

Tools

GPS

In-truck technology

Cash handling

Job description

AAA New Castle is seeking full time drivers to join our Roadside Assistance team! We are looking for dependable and empathetic individuals who truly love to help others whether it’s changing a flat tire, jumpstarting a car battery or towing a vehicle, and don’t mind working outside in various weather conditions. AAA offers a competitive compensation package, a generous PTO plan, an excellent 401k plan and company match, and outstanding health insurance benefits. Overtime and monthly bonus opportunities available!

We offer our Associates:

• A competitive hourly rate of $23.65 to $24.70/hour, based upon experience and position (Paid on a bi-weekly basis).

• Schedule to be determined and must be able to work days, nights, weekends and holidays

• Overtime opportunity during peak season

• Individual monthly bonus potential

• Over 3 weeks of Paid Time Off (PTO) may be accrued during the first year of employment

• 8 Paid Holidays

• 401(k) plan with company match up to 7%

• Health, Dental, Vision, & Life Insurance

• Tuition reimbursement up to $5250/year and professional certifications

• Complimentary AAA Membership (inclusive of products & service discounts

• PAID training to qualified candidates

• PAID uniforms

What will you do?

• Provide lock-out, fuel delivery, battery jump starts and tire change services.

• Sell and install car batteries (Mobile Battery position only).

• Provide tow and recovery services (Tow Truck Driver position only).

• Communicate with members effectively to keep them informed and to ensure their safety.

• Make sound decisions regarding the safe service of vehicles and to accommodate member needs.

• Enter call information accurately into in-truck technology, process payments, handle cash and complete reports as required.

• Conduct vehicle and equipment inspections to ensure safe operating condition and adequately secured at all times.

• Support AAA as needed by participating in special events (parades, television, radio, and social media) promoting the brand.

• Other duties as assigned.

Do you have what it takes?

• Must be at least 21 years old.

• Completion of a high school diploma or equivalent.

• Possess and maintain a valid driver’s license for the state where you reside; and maintain all state and local licensing requirements.

• Ability to pass a physical examination as required by the Department of Transportation and/or Company policy.

• 3 years of experience in an automotive/mechanical environment, or technical school, or a minimum of 3 years of experience in a sales and/or customer service role is preferred.

• Lift and carry equipment weighing up to 75 pounds; bend, kneel and balance to change tires, inspect and to push vehicles; and use hand tools to provide service.

• Satisfactory pre-and post-employment screening results, including criminal, drug, and motor vehicle screening.

• Operate passenger vehicles and light-medium duty trucks (both manual and automatic transmissions) while primarily working from a service vehicle.

• Communicate effectively in writing, verbally, via email, and using assigned technology such as GPS (Global Positioning Systems).

• Successfully complete required departmental training courses within 60 days of hire, and additional future department training as required. (May need to adjust your schedule to attend training).

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Pagefor more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category:

Fleet