Roadside Assistance Technician/Tow Driver - Memphis, TN

VetJobs; Memphis (TN); Presencial; USD 26.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Sign-On Bonus

Quarterly Perfect Attendance Bonus

Fully paid training

Descripción de la vacante

ACG in Memphis, TN seeks a Service Vehicle Operator to assist AAA members with roadside needs, including tire changes, jump starts, lockouts, and towing. You will work on-site, respond to calls, and operate safely on the road, often driving under varying conditions.

The role requires flexible hours, DOT inspections, and use of tablets for requests. On-site work and active field duties are standard, with strong emphasis on safety and customer service.

Formación

• High school diploma or GED.
• Valid state driver's license with clean record.
• Pass drug screen, MV-Check, background, and DOT physical.
• Strong customer service and professional communication.
• Able to work independently in the field.
• Comfort with GPS, mobile tech and tablets.
• Able to lift up to 75 pounds.
• Complete AAA training programs.

Responsabilidades

• Respond to roadside requests for AAA members with tow vehicle.
• Provide emergency roadside services: tire changes, fuel delivery, battery work, jump starts, lockouts, minor repairs.
• Safely tow disabled vehicles per procedures.
• Verify AAA membership and deliver great customer service.
• Complete pre/post-trip DOT inspections and report maintenance issues.
• Keep service vehicle clean and professional.
• Use tablets to manage calls and update requests.
• Document daily activities, service calls, logs, and receipts.
• Maintain DOT certification and driving record.
• Meet goals for member satisfaction, safety, and productivity.
• Support AAA community events as needed.

Conocimientos

Customer service

Teamwork

Decision making

Independent work

GPS usage

Mobile tablets

Educación

High School / GED

Herramientas

GPS

Tablets

Descripción del empleo

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. Unless specifically stated otherwise, this role is \"On-Site\" at the location detailed in the job post.

Full Time

Exempt / Non Exempt

Hourly

Job Description

Location Details: This is an on-site position located at 5155 Wilfong Road Memphis, TN 38134.

Position Schedule / Shift

Must be available to work a flexible schedule, which may include evenings, weekends, holidays, and overtime based on business needs and member demand.

Position Summary

Join our team as a Service Vehicle Operator and be the hero our AAA members rely on when they need help most. You’ll respond to service calls, assist stranded motorists with services like jump-starts, tire changes, and lockouts, and safely tow vehicles when needed. This role combines hands-on problem solving, customer care, and safe driving, all while working independently on the road. If you enjoy helping people, staying active, and making a real difference each day, this is the job for you.

Key Responsibilities

• Respond to roadside assistance requests from AAA members using a tow truck or service vehicle.


• Provide emergency roadside services, including tire changes, fuel delivery, battery testing and installation, jump starts, lockout assistance, and minor mechanical adjustments.


• Safely tow disabled vehicles following established procedures and towing guidelines.


• Verify AAA membership and deliver outstanding customer service during every interaction.


• Complete pre-trip and post-trip DOT inspections and report vehicle maintenance concerns.


• Maintain a clean and professional service vehicle.


• Utilize tablets and electronic devices to manage calls, update service requests, and access towing procedures.


• Accurately document daily activities, service calls, vehicle logs, and receipts.


• Maintain DOT certification and an acceptable driving record.


• Achieve goals related to member satisfaction, safety, productivity, and battery services.


• Support community and special AAA events as needed.

Auto req ID

487527BR

Minimum Education Required

High School/GED

Qualifications

Additional Qualifications/Responsibilities

Required

• High school diploma or GED.


• Valid state driver's license with minimal driving infractions/incidents.


• Must successfully pass drug screening, motor vehicle record review, criminal background check, and DOT physical examination. (pre-employment and ongoing).


• Strong customer service skills with the ability to communicate effectively and professionally.


• Ability to work independently and make sound decisions in the field.


• Comfortable using GPS, mobile technology, tablets, and electronic applications.


• Ability to lift and move items weighing up to 75 pounds.


• Ability to read and interpret roadside service procedures and member benefits.


• Basic math and recordkeeping skills.


• Ability to successfully complete AAA training programs.


• Commitment to safety and teamwork.


• If employed in Illinois, possession of a valid Illinois C-NonCDL driver’s license is required

Preferred

• Prior experience providing roadside assistance services such as battery testing, jump starts, lockout assistance, fuel delivery, or tire changes.


• Previous tow truck driving experience.


• Experience operating wheel-lift, flatbed, or dolly towing equipment.


• Commercial driving experience.


• Automotive knowledge or mechanical aptitude


• Must be 21 years of age or older.

Work Environment

This is a highly active, field-based position providing roadside service directly to AAA members. Employees spend up to 95% of their time outdoors and on the road, working in varying weather conditions and around traffic environments. Less than 5% of the role is performed in a traditional office setting. Safety is always the top priority, and team members are provided training and resources to perform their duties successfully.

Compensation & Benefits Overview

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).

Compensation

• Hourly rates starting at $22.50 per hour


• Overtime opportunities paid at time-and-a-half.


• Shift differentials: 5% premium for hours worked between 5:00 PM - 11:00 PM/10% premium for hours worked between 11:00 PM - 5:00 AM


• $1,000 Sign-On Bonus, paid in installments at 90 and 180 days of employment. To qualify for the Sign-On Bonus, applicants must be new to ACG. Additional details can be provided by our Recruiting Team at the time of application


• $250 Quarterly Perfect Attendance Bonus.


• Fully paid training to help you build the skills needed for success.

Certificates / Security Clearances / Other

City* Memphis

State* Tennessee

Job_Category Technician

Job Code Ins Insurance

Affiliate Sponsor AAA