Roadside Assistance Technician/Tow Driver

Auto Club Services; Fort Wayne (IN); Presencial; USD 27.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Sign-On Bonus

Overtime pay

Fully Paid Training

Shift Differentials

Descripción de la vacante

Auto Club Services in Fort Wayne, IN, is seeking a Service Vehicle Operator to respond to roadside calls, assist motorists with jump-starts, tire changes, lockouts, and safely tow vehicles as needed. The role is field-based, requires staying active outdoors, and involves using tablets to manage requests.

The position offers hourly pay starting at $24.00, with overtime opportunities and shift differentials. A sign-on bonus and paid training are included to support successful onboarding.

Formación

• High school diploma or GED is required.
• Valid state driver’s license with minimal infractions.
• Must pass drug screening, MVRC, background check, and DOT physical.
• Strong customer service and professional communication in the field.
• Ability to work independently and make sound field decisions.
• Comfort with GPS and mobile devices for job tasks.
• Ability to lift and move up to 75 pounds.
• Must complete AAA training programs.
• Commitment to safety and teamwork.
• If in Illinois, valid Illinois C-Non CDL; if in Indiana, valid For Hire Endorsement.

Responsabilidades

• Respond to roadside assistance requests using a tow truck or service vehicle.
• Provide emergency roadside services: tire changes, fuel delivery, battery testing & installation, jump starts, lockout assistance, and minor repairs.
• Safely tow disabled vehicles following procedures and towing guidelines.
• Verify AAA membership and deliver outstanding customer service.
• Complete pre-trip and post-trip DOT inspections and report vehicle maintenance concerns.
• Maintain a clean, professional service vehicle.
• Use tablets and devices to manage calls and update service requests.
• Document daily activities, service calls, vehicle logs, and receipts.
• Maintain DOT certification and acceptable driving record.
• Meet goals for member satisfaction, safety, productivity, and battery services.
• Support community and AAA events as needed.

Conocimientos

Valid driver's license

Customer service

Field decision making

GPS/tablets use

Lifting 75 lbs

Educación

High School Diploma or GED

Descripción del empleo

Job Type

Full time

Exempt/Non Exempt

Hourly

Job Description

Location Details

On-Site Position located at 9134 Lima Road, Ft. Wayne, IN 46818

Position Schedule/Shift

Must be available to work a flexible schedule, which may include evenings, weekends, holidays, and overtime based on business needs and member demand.

Position Summary

Join our team as a Service Vehicle Operator and be the hero our AAA members rely on when they need help most. You'll respond to service calls, assist stranded motorists with services like jump-starts, tire changes, and lockouts, and safely tow vehicles when needed. This role combines hands-on problem solving, customer care, and safe driving, all while working independently on the road. If you enjoy helping people, staying active, and making a real difference each day, this is the job for you.

Key Responsibilities

• Respond to roadside assistance requests from AAA members using a tow truck or service vehicle.
• Provide emergency roadside services, including tire changes, fuel delivery, battery testing and installation, jump starts, lockout assistance, and minor mechanical adjustments.
• Safely tow disabled vehicles following established procedures and towing guidelines.
• Verify AAA membership and deliver outstanding customer service during every interaction.
• Complete pre-trip and post-trip DOT inspections and report vehicle maintenance concerns.
• Maintain a clean and professional service vehicle.
• Utilize tablets and electronic devices to manage calls, update service requests, and access towing procedures.
• Accurately document daily activities, service calls, vehicle logs, and receipts.
• Maintain DOT certification and an acceptable driving record.
• Achieve goals related to member satisfaction, safety, productivity, and battery services.
• Support community and special AAA events as needed.

Qualifications

Required

• High school diploma or GED.
• Valid state driver's license with minimal driving infractions/incidents.
• Must successfully pass drug screening, motor vehicle record review, criminal background check, and DOT physical examination. (pre-employment and ongoing).
• Strong customer service skills with the ability to communicate effectively and professionally.
• Ability to work independently and make sound decisions in the field.
• Comfortable using GPS, mobile technology, tablets and electronic applications.
• Ability to lift and move items weighing up to 75 pounds.
• Ability to read and interpret roadside service procedures and member benefits.
• Basic math and recordkeeping skills.
• Ability to successfully complete AAA training programs.
• Commitment to safety and teamwork.
• If employed in Illinois, possession of a valid Illinois C-Non CDL driver's license is required
• If employed in Indiana, possession of a valid For Hire Endorsement is required

Preferred

• Prior experience providing roadside assistance services such as battery testing, jump starts, lockout assistance, fuel delivery, or tire changes.
• Previous tow truck driving experience.
• Experience operating wheel-lift, flatbed, or dolly towing equipment.
• Commercial driving experience.
• Automotive knowledge or mechanical aptitude
• Must be 21 years of age or older.

Work Environment

This is a highly active, field-based position providing roadside service directly to AAA members. Employees spend up to 95% of their time outdoors and on the road, working in varying weather conditions and around traffic environments. Less than 5% of the role is performed in a traditional office setting. Safety is always the top priority, and team members are provided training and resources to perform their duties successfully.

Compensation & Benefits Overview

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).

Compensation

• Hourly rates starting at $24.00 per hour (rate may vary by location and experience).
• Overtime opportunities paid at time-and-a-half.
• Shift differentials: 5% premium for hours worked between 5:00 PM - 11:00 PM/10% premium for hours worked between 11:00 PM - 5:00 AM
• $1,000 Sign-On Bonus, paid in installments at 90 and 180 days of employment. To qualify for the Sign-On Bonus, applicants must be new to ACG. Additional details can be provided by our Recruiting Team at the time of application
• $250 Quarterly Perfect Attendance Bonus.
• Fully paid training to help you build the skills needed for success.

Benefits

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.

Health & Wellness

• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services).

Financial Protection & Insurance

• Company-paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.
• Short-term and long-term disability coverage.
• Critical illness, accident, and pet insuranc