Roadside Assistance Technician/Tow Driver

Auto Club Services; Chicago (IL); Presencial; USD 27.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Sign-On Bonus

Quarterly Perfect Attendance Bonus

Fully paid training

Descripción de la vacante

Auto Club Services in Chicago is seeking a Service Vehicle Operator to respond to roadside calls, assist members with jump-starts, tire changes, lockouts, and towing when needed. You will work on the road, use tablets to manage requests, and maintain safety and professional conduct.

This on-site role requires a high school diploma, a valid Illinois C-Non CDL (or Indiana For Hire Endorsement where applicable), the ability to lift up to 75 pounds, pass screenings, and deliver excellent customer

Formación

• High school diploma or GED required.
• Must pass drug screening, background checks, DOT physical.
• Valid driver’s license with clean driving record.

Responsabilidades

• Respond to roadside assistance requests.
• Provide emergency roadside services and towing as needed.
• Verify membership and deliver strong customer service.
• Complete pre-trip/post-trip inspections and document activities.

Conocimientos

Customer service

Independent work

Decision making

GPS/tablet proficiency

Physical fitness

Educación

High school diploma or GED

Herramientas

GPS devices

Tablets

Descripción del empleo

Job Type

Full time

Exempt/Non Exempt

Hourly

Job Description

Location Details: On Site Position located at 601 N. Union Ave, Chicago, IL 60654 or 626 E. 111th Street, Chicago, IL 60628.

Position Schedule/Shift: Must be available to work a flexible schedule, which may include evenings, weekends, holidays, and overtime based on business needs and member demand.

Position Summary: Join our team as a Service Vehicle Operator and be the hero our AAA members rely on when they need help most. You'll respond to service calls, assist stranded motorists with services like jump-starts, tire changes, and lockouts, and safely tow vehicles when needed. This role combines hands‑on problem solving, customer care, and safe driving, all while working independently on the road. If you enjoy helping people, staying active, and making a real difference each day, this is the job for you.

Key Responsibilities

• Respond to roadside assistance requests from AAA members using a tow truck or service vehicle.
• Provide emergency roadside services, including tire changes, fuel delivery, battery testing and installation, jump starts, lockout assistance, and minor mechanical adjustments.
• Safely tow disabled vehicles following established procedures and towing guidelines.
• Verify AAA membership and deliver outstanding customer service during every interaction.
• Complete pre-trip and post-trip DOT inspections and report vehicle maintenance concerns.
• Maintain a clean and professional service vehicle.
• Utilize tablets and electronic devices to manage calls, update service requests, and access towing procedures.
• Accurately document daily activities, service calls, vehicle logs, and receipts.
• Maintain DOT certification and an acceptable driving record.
• Achieve goals related to member satisfaction, safety, productivity, and battery services.
• Support community and special AAA events as needed.

Qualifications

Required

• High school diploma or GED.
• Valid state driver's license with minimal driving infractions/incidents.
• Must successfully pass drug screening, motor vehicle record review, criminal background check, and DOT physical examination. (pre-employment and ongoing).
• Strong customer service skills with the ability to communicate effectively and professionally.
• Ability to work independently and make sound decisions in the field.
• Comfortable using GPS, mobile technology, tablets, and electronic applications.
• Ability to lift and move items weighing up to 75 pounds.
• Ability to read and interpret roadside service procedures and member benefits.
• Basic math and recordkeeping skills.
• Ability to successfully complete AAA training programs.
• Commitment to safety and teamwork.
• If employed in Illinois, possession of a valid Illinois C-Non CDL driver's license is required
• If employed in Indiana, possession of a valid For Hire Endorsement is required

Preferred

• Prior experience providing roadside assistance services such as battery testing, jump starts, lockout assistance, fuel delivery, or tire changes.
• Previous tow truck driving experience.
• Experience operating wheel-lift, flatbed, or dolly towing equipment.
• Commercial driving experience.
• Automotive knowledge or mechanical aptitude
• Must be 21 years of age or older.

Work Environment

This is a highly active, field-based position providing roadside service directly to AAA members. Employees spend up to 95% of their time outdoors and on the road, working in varying weather conditions and around traffic environments. Less than 5% of the role is performed in a traditional office setting. Safety is always the top priority, and team members are provided training and resources to perform their duties successfully.

Compensation & Benefits Overview

Compensation

• Hourly rates starting at $24.00 per hour (rate may vary by location and experience).
• Overtime opportunities paid at time-and-a-half.
• Shift differentials: 5% premium for hours worked between 5:00 PM - 11:00 PM/10% premium for hours worked between 11:00 PM - 5:00 AM
• $1,000 Sign-On Bonus, paid in installments at 90 and 180 days of employment. **To qualify for the Sign-On Bonus, applicants must be new to ACG. Additional details can be provided by our Recruiting Team at the time of application**
• $250 Quarterly Perfect Attendance Bonus.
• Fully paid training to help you build the skills needed for success.

Benefits

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.

Health & Wellness

• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services).

Financial Protection & Insurance

• Company-paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.
• Short-term and long-term disability coverage