Roadside Assistance Technician / Tow Driver

AAA-The Auto Club Group; Naples (FL); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Sign-On Bonus

Quarterly Perfect Attendance Bonus

Fully paid training

Job summary

AAA-The Auto Club Group in Naples, FL is seeking a Service Vehicle Operator to respond to roadside calls, assist stranded motorists with jump-starts, tire changes, and lockouts, and safely tow vehicles when needed.

This field-based role blends hands-on problem solving, customer care, and safe driving, requiring independence on the road, strong safety focus, and commitment to helping members.

Qualifications

• High school diploma or GED required.
• Valid state driver’s license with clean record.
• Must pass drug screening, MV/DB check, background check, and DOT physical.
• Strong customer service and professional communication.
• Ability to work independently and make field decisions.
• Comfort with GPS, tablets, and electronic apps.
• Lift up to 75 pounds.
• Read and follow roadside service procedures.
• Solid math and recordkeeping.
• Complete AAA training programs.
• Safety and teamwork focus.
• Illinois CDL-C Non license if employed in Illinois.

Responsibilities

• Respond to roadside assistance requests using a tow truck or service vehicle.
• Provide emergency roadside services like tire changes, fuel delivery, battery testing/installation, jump starts, lockouts, minor repairs.
• Tow disabled vehicles per procedures and guidelines.
• Verify AAA membership and deliver excellent customer service.
• Complete pre/post-trip DOT inspections and report maintenance issues.
• Maintain a clean, professional service vehicle.
• Use tablets to manage calls and update requests.
• Document daily activities, service calls, and receipts.
• Maintain DOT certification and driving record.
• Achieve goals for member satisfaction and safety.
• Support events as needed.

Skills

Customer service

Independent worker

Good communication

GPS/tablet usage

Safe driving

Education

High school diploma or GED

Tools

GPS devices

Tablets

Job description

Position Schedule/Shift

Must be available to work a flexible schedule, which may include evenings, weekends, holidays, and overtime based on business needs and member demand.

Job Type

Full time

Exempt/Non Exempt

Hourly

Job Description

Location Details: Naples, FL.

Position Schedule/Shift

Must be available to work a flexible schedule, which may include evenings, weekends, holidays, and overtime based on business needs and member demand.

Position Summary

Join our team as a Service Vehicle Operator and be the hero our AAA members rely on when they need help most. You’ll respond to service calls, assist stranded motorists with services like jump-starts, tire changes, and lockouts, and safely tow vehicles when needed. This role combines hands-on problem solving, customer care, and safe driving, all while working independently on the road. If you enjoy helping people, staying active, and making a real difference each day, this is the job for you.

Key Responsibilities

• Respond to roadside assistance requests from AAA members using a tow truck or service vehicle.
• Provide emergency roadside services, including tire changes, fuel delivery, battery testing and installation, jump starts, lockout assistance, and minor mechanical adjustments.
• Safely tow disabled vehicles following established procedures and towing guidelines.
• Verify AAA membership and deliver outstanding customer service during every interaction.
• Complete pre-trip and post-trip DOT inspections and report vehicle maintenance concerns.
• Maintain a clean and professional service vehicle.
• Utilize tablets and electronic devices to manage calls, update service requests, and access towing procedures.
• Accurately document daily activities, service calls, vehicle logs, and receipts.
• Maintain DOT certification and an acceptable driving record.
• Achieve goals related to member satisfaction, safety, productivity, and battery services.
• Support community and special AAA events as needed.

Qualifications

Required

• High school diploma or GED.
• Valid state driver's license with minimal driving infractions/incidents.
• Must successfully pass drug screening, motor vehicle record review, criminal background check, and DOT physical examination. (pre-employment and ongoing).
• Strong customer service skills with the ability to communicate effectively and professionally.
• Ability to work independently and make sound decisions in the field.
• Comfortable using GPS, mobile technology, tablets, and electronic applications.
• Ability to lift and move items weighing up to 75 pounds.
• Ability to read and interpret roadside service procedures and member benefits.
• Basic math and recordkeeping skills.
• Ability to successfully complete AAA training programs.
• Commitment to safety and teamwork.
• If employed in Illinois, possession of a valid Illinois C-Non CDL driver’s license is required

Preferred

• Prior experience providing roadside assistance services such as battery testing, jump starts, lockout assistance, fuel delivery, or tire changes.
• Previous tow truck driving experience.
• Experience operating wheel-lift, flatbed, or dolly towing equipment.
• Commercial driving experience.
• Automotive knowledge or mechanical aptitude
• Must be 21 years of age or older.

Work Environment

This is a highly active, field-based position providing roadside service directly to AAA members. Employees spend up to 95% of their time outdoors and on the road, working in varying weather conditions and around traffic environments. Less than 5% of the role is performed in a traditional office setting. Safety is always the top priority, and team members are provided training and resources to perform their duties successfully.

Compensation & Benefits Overview

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).

Compensation

• Hourly rates starting at $21.50 per hour (rate may vary by location and experience).
• Overtime opportunities paid at time-and-a-half.
• Shift differentials: 5% premium for hours worked between 5:00 PM - 11:00 PM/10% premium for hours worked between 11:00 PM - 5:00 AM
• $1,000 Sign-On Bonus, paid in installments at 90 and 180 days of employment. **To qualify for the Sign-On Bonus, applicants must be new to ACG. Additional details can be provided by our Recruiting Team at the time of application**
• $250 Quarterly Perfect Attendance Bonus.
• Fully paid training to help you build the skills needed for success.

Benefits

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.

Health & Wellness

• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services).

Financial Protection & Insurance

• Company-paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.
• Short-term and long-term disability coverage.
• Critical illness, accident, and pet insurance options.

Retirement & Savings

• 401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay each pay day into your