AAA Roadside & Tow Driver

AAA Club Alliance; Springfield (VA); On-site; USD 56,000 - 64,000; Full time

Benefits offered by this job

PTO (Paid Time Off)

401(k) with company match (up to 7%)

Health insurance

Tuition reimbursement

AAA Membership

Paid training

Uniforms provided

Job summary

AAA Club Alliance is hiring full-time Roadside Assistance Tow Truck Drivers in the Springfield area. You will provide tow, lock-out, fuel delivery, battery jump starts, and tire changes per guidelines while communicating with members and ensuring safety.

The role includes a paid training program, overtime opportunities, and a comprehensive benefits package including PTO, 401(k) with company match, health insurance, and tuition reimbursement.

Qualifications

• High school diploma or equivalent required.
• Virginia Towing License or ability to obtain one.
• Must have valid driver's license for state of residence.
• Must pass pre- and post-employment screenings (criminal, drug, MV).

Responsibilities

• Provide tow and recovery services following guidelines.
• Provide lock-out, fuel delivery, jump starts, and tire change services.
• Communicate with members to inform and ensure safety.
• Make sound decisions for safe vehicle service and meet member needs.
• Enter call information into in-truck tech, process payments and complete reports.
• Conduct vehicle and equipment inspections for safe operation.
• Ensure fleet vehicle and equipment are secured when not in use.
• Support AAA at events and promotions.

Education

High school diploma or equivalent

Virginia Towing License

Valid driver's license

Pass bi-annual medical examination

Excellent customer service

Written and verbal communication

Ability to lift up to 75 pounds

Ability to operate hand tools

Tools

GPS

In-truck technology

Job description

The AAA Springfield, VA Fleet is seeking full time drivers to join our Roadside Assistance team! Rain or shine, snow or ice, our technicians help our members when they need us most, whether it's changing a flat tire, jumpstarting a car battery or towing a vehicle. We are looking for dependable, empathetic and strong customer service individuals who truly love to help others and don't mind working outside in various weather conditions. AAA offers a competitive compensation package, a generous PTO plan, an excellent 401k plan and company match, and outstanding health insurance benefits. Overtime and monthly bonus opportunities available!

A competitive hourly rate of $27.00 based upon on experience and position; paid on a bi-weekly basis 10% shift differential for working 2nd shift Schedule determined after training and will include weekends! Opportunity for overtime during peak season. Individual monthly bonus potential. Over 3 weeks of Paid Time Off may be accrued during the first year of employment. 8 Paid Holidays. 401(k) plan with company match up to 7% Health & Life Insurance. Tuition reimbursement up to $5250/year and professional certifications. Complimentary AAA membership (inclusive of product & service discounts). Other benefits include paid uniforms and paid training to qualified Associates.

NO CDL required. Paid Training! Hiring Immediately

Our Roadside Assistance Tow Truck Drivers are DEDICATED DRIVERS who:

• Provide tow and recovery services using established guidelines and quality control procedures.
• Provide lock-out, fuel delivery, battery jump starts and tire change services using established guidelines and quality control procedures.
• Communicate with members effectively to keep them informed and to ensure their safety.
• Make sound decisions regarding the safe service of vehicles and to accommodate member needs.
• Enter call information accurately into in-truck technology, process payments, handle cash and complete reports as required.
• Conduct vehicle and equipment inspections, ensuring that all are in safe operating condition and that all requirements are met.
• Ensure that the fleet vehicle and all equipment are adequately secured at all times, including when the vehicle is not in use.
• Support AAA as needed by participating in special events (parades, television, radio, and social media) promoting the brand.
• Other duties as assigned.

Do you have what it takes?

• Must be at least 21 years old.
• Completion of a high school diploma or equivalent.
• State of Virginia - must possess or be able to obtain a valid Virginia Towing License.
• Must possess and maintain a valid driver's license for the state where you reside.
• Must have ability to pass a physical examination on a bi-annual basis as required by Department of Transportation and/or Company policy.
• 3 years of experience in an automotive/mechanical environment, or technical school or a minimum of 3 years of experience in a sales and/or customer service role is preferred.
• Satisfactory pre-and post-employment screening results, including criminal, drug and motor vehicle screening.
• Must successfully complete required departmental training courses within 60 days of hire.
• Must attain and maintain all state and local licensing requirements.
• Ability to successfully complete any additional future department training as required. (May need to adjust your schedule to attend training).
• Ability to communicate effectively in writing, verbally and using assigned technology.
• Ability to use hand tools to provide service.
• Basic skills using email and GPS (Global Positioning Systems).
• Ability to operate passenger vehicles and light-medium duty trucks while primarily working from a service vehicle.
• Ability to operate manual and automatic transmissions vehicles.
• Ability to lift and carry equipment weighing up to 75 pounds; ability to bend, kneel and balance to change tires, inspect and to push vehicles.

Full time Associates are offered a comprehensive benefits package that includes: Medical, Dental, and Vision plan options Up to 2 weeks Paid parental leave 401k plan with company match up to 7% 2+ weeks of PTO within your first year Paid company holidays Company provided volunteer opportunities + 1 volunteer day per year Free AAA Membership Continual learning reimbursement up to $5,250 per year And MORE!

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category: Fleet Work from home or remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia. AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly 7.4 million members in 13 states including Washington, D.C. We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team. We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while growing their own career.

We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind- even after retirement. You can learn more about our benefit offerings here.

AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to [e-mail].