Roadside Assistance Specialist – Morning Shifts

Bosch USA; Itasca (IL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

401k match

Onsite gym

Massage chairs

Job summary

Bosch Service Solutions, in Itasca, IL, is hiring an entry-level Customer Service Representative to join the Roadside Protect operations. You will handle inbound calls, gather information for dispatch, and follow client-specific requirements to resolve roadside issues with empathy.

We offer growth opportunities, a collaborative international environment, and a competitive benefits package. The role requires US work authorization and on-site presence in Itasca with a 5:00 AM–1:30 PM shift,

Qualifications

• U.S. Work Authorization
• High School Diploma or GED required
• High level of attention to detail and problem-solving skills
• Ability to comfortably work in a fast paced, time sensitive environment
• Proficient with using a desktop computer and MS office applications
• Strong interpersonal communication skills, verbal and written.
• Strong customer service and empathy skills
• Reliable, strong attendance and professionalism
• Ability to commute and work on-site in Itasca, IL
• Ability to work a set schedule.
• Additional language skills are beneficial, such as French or Spanish but not required.
• Experience in the roadside assistance or automotive industry is beneficial but not required

Responsibilities

• Answer inbound calls and provide professional, empathetic customer support
• Accurately gather required information and enter data into dispatch systems
• Follow scripts, workflows, and client specific requirements
• Communicate clearly with customers or drivers regarding next steps, expectations and processes
• Escalate issues according to policy when necessary
• Maintain confidentiality of customer and company information
• Contribute to a positive team environment and uphold service standards
• Duties may change at any time with or without notice to meet business needs

Skills

Interpersonal communication

Customer service

Attention to detail

MS Office proficiency

Time management

Education

High School Diploma or GED

Tools

MS Office

Job description

Bosch Service Solutions, in Itasca, IL, is hiring an entry-level Customer Service Representative to join the Roadside Protect operations. You will handle inbound calls, gather information for dispatch, and follow client-specific requirements to resolve roadside issues with empathy.

We offer growth opportunities, a collaborative international environment, and a competitive benefits package. The role requires US work authorization and on-site presence in Itasca with a 5:00 AM–1:30 PM shift,