Roadside Assistance Operations Leader

U-Haul; Phoenix (AZ); Sur place; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental & Vision plan

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Paid holidays

Résumé du poste

U-Haul is seeking a Roadside Assistance Manager to lead the Roadside Assistance Program and the team delivering prompt support to customers with mechanical issues.

Under the Director, you will implement programs, policies, and procedures to support Field Operations, ensuring exceptional service across the U-Haul network. The role is onsite at our Phoenix campus, with eligibility for remote work for candidates outside the Phoenix area.

Qualifications

• Bachelor’s degree or equivalent experience.
• Proven experience in a Customer Service or Operations role, preferably in Roadside Assistance or related fields.
• Strong communication, leadership, and problem-solving skills.
• Ability to manage and prioritize multiple tasks in a demanding environment.

Responsabilités

• Reasonable and predictable attendance is essential.
• Report to the Senior Manager and Director regarding ongoing operations of the department.
• Manage the daily and continual operations of Roadside Assistance.
• Communicate with field personnel regarding Roadside Assistance Programs and Procedures.
• Assign responsibility and communicate with Repair Dispatch Managers and Shop Managers regarding specific Roadside customer calls and mechanical equipment issues.
• Prepare and analyze reports regarding Roadside programs.
• Enforce system and departmental standards, expectations, and procedures.
• Analyze departmental needs and requirements regarding personnel performance, payroll, resources, and budgets.

Connaissances

Customer service

Leadership

Communication

Prioritization

Formation

Bachelor’s degree in related field

Description du poste

U-Haul is seeking a Roadside Assistance Manager to lead the Roadside Assistance Program and the team delivering prompt support to customers with mechanical issues.

Under the Director, you will implement programs, policies, and procedures to support Field Operations, ensuring exceptional service across the U-Haul network. The role is onsite at our Phoenix campus, with eligibility for remote work for candidates outside the Phoenix area.