Roadside Assistance Driver (57700)

AAA Northeast; Peabody (MA); On-site; USD 32,373 - 37,195; Full time

Benefits offered by this job

Full benefits & incentives

Competitive salary

Diversity and inclusion initiatives

Job summary

A leading roadside assistance provider is looking for Battery Service Drivers and Tow Truck Operators in Peabody, MA. No prior experience or CDL required. Responsibilities include providing roadside assistance, ensuring member safety, and performing minor mechanical tasks. Compensation ranges from $23.50 to $27.00 per hour, with additional differentials for overnight, weekend, and evening shifts. The workplace promotes a diverse culture and equal opportunity.

Qualifications

• Must possess an active and valid driver’s license.
• Ability to assess and ensure safety at service scenes.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Provide safe, best-in-class roadside solutions for AAA members.
• Perform battery boosts, tire changes, and lock-outs.
• Safely tow member vehicles as needed.

Skills

Communication Skills

Minor Mechanical Assistance

Customer Service

Safety Assessment

Job description

Overview

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?

At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.

Multiple full-time Battery Service Driver and Tow Truck Operator (Flatbed) positions available primarily out of our Peabody MA location. Prior experience NOT required. CDL is NOT required.

Positions available on First and Second Shift.

Compensation: $23.50 - $27.00 hour along with full benefits & incentives. Rate range includes differentials below.

Compensation Differentials

• Additional $2.50 per hour overnight differential added on any hours worked between 10pm and 6am.
• Additional $1 per hour weekend differential for any weekend hours worked.
• Additional $1.50 per hour evening differential for any hours worked between 6pm and 10pm. Differentials CAN be combined!

Responsibilities

• As a AAA Roadside Technician, provide safe, best-in-class roadside solutions for AAA members. Flatbed / Tow, and Battery drivers respond to member requests for roadside assistance.
• Ensure member safety, vehicle security, and education to members on possible vehicle issues.
• Provide minor mechanical assistance to get the member’s vehicle safely back on the road. If not successful, tow the disabled vehicle to a member-requested destination.
• Battery Service Drivers provide jump starts, flat tire replacement, vehicle entries, and other related services. Test all batteries; install and replace batteries as needed; provide roadside diagnostic and repair assistance to disabled member vehicles.
• You will be considered a hero to several people each and every day.

Qualifications

• Respond to AAA member’s requests for roadside assistance.
• Communicate with dispatchers to determine logistics, service to be performed, and ETA.
• Greet stranded AAA member on scene, ensure their safety, provide reassurance and/or advice to members who are fearful or anxious, and assess the overall situation with member & vehicle.
• Assess the safety of the scene where service is to be performed, ensuring a safe environment for you, the member, and the service.
• Provide minor mechanical assistance using provided tools/gear. Common tasks include (but are not limited to) battery boosts, battery sales, tire changes, and lock-outs.
• If towing is required, safely tow the member’s vehicle in accordance with AAA policies & procedures using AAA’s state-of-the-art tow vehicles (flatbed or wrecker).
• Occasionally support other fleet locations, and have the flexibility to work nights, extended hours, weekends, and holidays.

Licenses And Certifications

Active and valid driver’s license issued by only one state or jurisdiction. Satisfactorily pass a motor vehicle record check during pre-hire screening and periodically during employment in accordance with policy. Ability to obtain and maintain a DOT medical certificate.

Equal Opportunity

AAA Northeast is proud of our diverse culture. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.