Roadside Assistance Driver - Tow (59509)

AAA Northeast; New York (NY); On-site; USD 33,062 - 37,195; Full time

Benefits offered by this job

Annual bonuses

Medical, dental, vision benefits

Wellness program

6% 401k match

Employee benefits

Job summary

AAA Northeast is seeking a dedicated Service Technician/Dispatcher to join our 24/7 roadside assistance team in the New York area. You will accept calls, coordinate dispatch, provide safe guidance, and assist members with mechanical basics or towing as needed, while upholding AAA's service standards.

The role requires a High School Diploma or GED, 21+ years of age, and a valid driver's license. On-site work with varied shifts, including evenings and weekends, is expected.

Qualifications

• High School Diploma or GED required.
• At least 21 years of age required.
• Post-secondary automotive training and familiarity with electrical troubleshooting preferred.
• Active and valid driver’s license required.

Responsibilities

• Accept calls and coordinate dispatch or members with ETA to destination, ensuring safety and calmness as needed.
• Provide minor mechanical assistance and towing guidance following safety procedures.
• Maintain service vehicle, equipment, and inventory to ensure calls can be completed; follow traffic laws and safeguarding procedures.
• Promote AAA products and services and refer to appropriate technicians.
• Work independently across shifts to support a 24/7 operation.
• Assist in securing loads and ensuring safety during vehicle towing or transport.

Education

High School Diploma or GED

Job description

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?

At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.

Compensation

The pay range for this position is $24.00 - $27.00 / hour. Base pay offered may vary depending on job-related knowledge, skills, shift differentials and experience. Annual bonuses are offered to employees and certain roles are eligible to earn additional forms of compensation through monthly and/or quarterly incentives. Additionally, employees may participate in our award winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits.

Additional Compensation On Top Of Regular Hourly Pay

• Additional $2.75 per hour overnight shift differential on any hours worked between 10pm and 6am.
• Additional $1.75 per hour evening shift differential for any hours worked between 6pm and 10pm.
• Additional $1 per hour shift differential for working weekend hours. Differentials can be combined.

Shift: Fri-Mon 2p-1230a

What You Will Do

• Accepts calls and responds to Dispatch or members with ETA to destination. Locates members and greets members to take action, as necessary, to deal with their emotional state (e.g. calming down someone who is angry, providing reassurance and advice to someone who is fearful or anxious), in addition to handling the technical aspects of the situation. Assesses the safety of the scene on arrival to ensure that the vehicle is in a safe location to provide service so as not to endanger the member or their traveling companions.
• Provides efficient minor mechanical assistance (if trained and equipped) and towing service: Makes a preliminary determination of the best course of action based on all information collected about the situation. Asks for assistance if unsure about a certain situation. Provides battery boost as appropriate; follows all safety procedures. If towing is required, safely tows vehicles established Club policies and procedures, along with AAA towing manual guidelines or manufacturer’s specifications, as appropriate.
• Maintains AAA high standard of service and image: Maintains service vehicle and equipment in good safe working order (conduct safety checks). Maintains inventory of tools and products to ensure all service calls can be completed. Follows all traffic and motor vehicle laws as well as safety procedures to avoid injury, crash and damage. Maintains a professional image (self and vehicle) to positively represent the AAA brand. Follows temporarily repaired vehicles to ensure member safety or transports members to their destination if vehicle is to be towed (subject to Club policies and procedures). Operates in vehicle MDC computer to receive and update information regarding calls. Collects Club revenue through cash and credit cards accurately based on services rendered. Safeguard confidential information and follow proper guidelines on paperwork according to Club policies.
• Promotes AAA products and services: Educates members on AAA battery replacement service and refers call to appropriate technician. Promotes other AAA products and services. Works with Dispatch to get members to their intended destinations (e.g., hotel, airline reservations, rental car).
• Ability to work independently with little face-to-face contact with other members of the service team. Must be flexible and adapt to work a variety of shifts to cover a 24/7 operation.
• Takes special care to prevent damage and injury in locating ideal securing points, understanding and responding to changing vehicle dynamics with something in tow.
• Support various fleet locations based on business needs to be flexible and work nights, extended hours, weekends, and holidays.
• Other duties as assigned.

Education

• High School Diploma or GED required

Experience

• At least 21 years of age required.
• Post-secondary training in automotive mechanics and familiarity of electrical troubleshooting preferred.

Licenses and Certifications

• Active and valid driver’s license issued by only one state or jurisdiction required.
• Satisfactorily pass a motor vehicle record check during pre-hire screening and periodically during employment in accordance with policy required.

AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.