Roadside Assistance and Tow Technicians - 2nd Shift

AAA Club Alliance; Cincinnati (OH); On-site; USD 44,000 - 49,000; Full time

Benefits offered by this job

Monthly bonuses

Overtime opportunities

Paid Time Off (PTO)

Health insurance

401(k) with company match

Paid holidays

Tuition Reimbursement

Free AAA Membership

Uniforms and tools provided

Job summary

AAA Cincinnati is seeking dependable associates to provide roadside assistance, including lock-out, fuel delivery, jump starts, and tire changes. The role involves towing, battery services, and communicating with members while ensuring safety and efficiency from a service vehicle.

We offer competitive pay, a strong PTO/bonus structure, health benefits, tuition reimbursement, and a supportive environment with opportunities for overtime and career growth.

Qualifications

• Must have a valid driver's license for your state of residence.
• Strong customer service and communication skills are essential.
• Ability to pass DOT physical where required andlift up to 75 pounds.

Responsibilities

• Provide lock-out, fuel delivery, battery jump starts and tire changes per guidelines.
• Perform tow and recovery services for members.
• Sell, install, test, and warranty battery services for members.
• Maintain safety and quality during vehicle service and drive operations.
• Document calls, process payments and complete required reports.
• Inspect fleet vehicles and ensure equipment is secure when not in use.

Skills

Driver's license

Customer service

Safety awareness

Communication skills

Physical strength

Education

High school diploma or equivalent

Job description

AAA Cincinnati is looking for dependable and empathetic individuals who truly love to help others whether it's changing a flat tire, jump starting a car battery or towing a vehicle, and don't mind working outside in various weather conditions. AAA offers a competitive compensation package, a generous PTO plan, an excellent 401k plan and company match, and outstanding health insurance benefits. Overtime and monthly bonus opportunities available!

Fleet Location: 800 West 5th Street, Cincinnati OH 45203

We Offer Our Associates

• A competitive base ranging from $21/HR to $23.50/HR. Actual pay will be based on factors such as specific position, applicant experience and geographic location.
• Now hiring for Full Time 2nd Shift (will include weekends)
• 2nd Shift includes an additional 10% Shift Differential
• Plenty of overtime during peak season
• Monthly bonuses
• Over 3 weeks of Paid Time Off
• 8 Paid Holidays
• 401(k) plan with company match
• Medical, Dental, Vision and Prescription Coverage
• FREE AAA Membership
• Tuition Reimbursement
• Paid Training
• Uniforms and tools provided

What will you do?

• Provide lock-out, fuel delivery, battery jump starts and tire change services using established guidelines and quality control procedures.
• Provide tow and recovery services using established guidelines and quality control procedures (Tow Technicians).
• Mobile Battery Technicians sell, install, test, and perform battery warranty services for Members.
• Communicate with members effectively to keep them informed and to ensure their safety.
• Make sound decisions regarding the safe service of vehicles and to accommodate member needs.
• Enter call information accurately into in-truck technology, process payments, handle cash and complete reports as required.
• Conduct vehicle and equipment inspections, ensuring that all are in safe operating condition and that all requirements are met. Ensure that the fleet vehicle and all equipment are adequately secured at all times, including when the vehicle is not in use.
• Support AAA as needed by participating in special events (parades, television, radio, and social media) promoting the brand.

Do you have what it takes?

• Must be at least 21 years old.
• Completion of a high school diploma or equivalent.
• Possess and maintain a valid driver's license for the state where you reside; and maintain all state and local licensing requirements.
• Ability to pass a physical examination as required by Department of Transportation and/or Company policy.
• 3 years of experience in an automotive/mechanical environment, or technical school or a minimum of 3 years of experience in a sales and/or customer service role is preferred.
• Lift and carry equipment weighing up to 75 pounds; bend, kneel and balance to change tires, inspect and to push vehicles; and use hand tools to provide service.
• Satisfactory pre-and post-employment screening results, including criminal, drug and motor vehicle screening.
• Operate passenger vehicles and light-medium duty trucks (both manual and automatic transmissions) while primarily working from a service vehicle.
• Communicate effectively in writing, verbally, via email and using assigned technology such as GPS (Global Positioning Systems).
• Successfully complete required departmental training courses within 60 days of hire, and additional future department training as required. (May need to adjust your schedule to attend training).

Ready? Let's do this!

Full time Associates

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first yearPaid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category

Fleet