Road Service Technician

New England Truck Center; Sturbridge (MA); On-site; USD 72,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Life and Disability plans

AFLAC

401K

Paid time off and holidays

Job summary

The Road Service Technician at New England Truck Center performs emergency roadside repairs, diagnostics, and maintenance for trucks, trailers and heavy equipment. The role includes brake, electrical, and powertrain work, with on-call duties and a standard 40-hour week.

You will work closely with Dispatch, Parts, and Management, ensuring safety protocols and accurate documentation while maintaining the company truck in clean, presentable condition.

Qualifications

• Valid driver’s license required.
• Current DOT Medical Card required.
• Proficient with mechanical and electrical power tools.
• Strong problem-solving and attention to detail.
• Basic computer system knowledge and diagnostics.

Responsibilities

• Perform emergency roadside assistance, repairs, services, and diagnostics to diesel vehicles and equipment.
• Perform brake work, electrical work, tire removal and installation.
• Perform engine and powertrain repairs; troubleshoot advanced systems.
• Follow safety protocols and maintain a clean, organized workspace.
• Communicate effectively with dispatchers, parts staff and management.

Skills

Driver's License

DOT Medical Card

Power Tools

Problem Solving

Computers / Diagnostics

Interpersonal Communication

Education

High School Diploma or GED

Diesel Engine Repair Certification/Training

Tools

Diesel Diagnostic Software

Job description

The Road Service Technician is responsible for repairs to trucks, trailers, motor coaches, and some heavy equipment. Repairs consist of roadside emergency repairs, and minor to major repairs to diesel engine vehicles. Road Service Technicians are required to work diligently with all Dispatch team members. On-Call availability is required. Additional duties will be required as necessary. Managers oversee Road Service Technicians, which includes but is not limited to Scheduling, Interpersonal issues, and training.

Standard (40) hour week, weekend availability is a must. The position has an hourly rate $35-$40/HR plus a competitive commission, with earning potential up to $140,000 per year.

Duties and Responsibilities:

• Perform emergency roadside assistance, repairs, services, and diagnostics to diesel vehicles and equipment
• Perform brake work, electrical work, tire removal and installation
• Perform engine and power train repairs
• Perform advanced tasks related to troubleshooting
• Perform tasks related to AC and emission systems
• Obtain necessary parts (when not in inventory) as needed
• Test drive trucks, trailers and equipment as needed
• Ensure all safety protocols are followed when performing tasks
• Maintain proper communication with Dispatchers, Parts Counter Specialists and Management
• Process customer payments via credit card terminal
• Swiftly, calmly, and professionally rectify customer issues that may arise
• Submit all documentation, receipts, invoices to bookkeeper/dispatcher in prompt/timely manner
• Ensure the assigned company truck is kept clean and presentable
• Regularly wash truck during down time
• Report any problems with truck to management immediately
• Perform accident procedures as needed
• Maintain a clean and safe workspace
• Perform additional tasks as needed

Skills and Qualifications:

• A valid driver’s license
• Current DOT Medical Card
• Comfortable using mechanical and electrical power tools
• Excellent problem-solving skills and attention to detail
• Basic knowledge of computer systems and other relevant electronics
• Good interpersonal skills and effective communication skills

Education & Experience:

• High school diploma or GED and certification and training in diesel engine repair
• Advanced knowledge of vehicles, their electrical systems, and the mechanisms of gas and diesel engines
• Proficiency in the use of diesel engine diagnostic software

Benefits Include:

• Medical, Dental, and Vision plans
• Life and Disability plans
• AFLAC
• 401K
• Paid time off and holidays

We are an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.