Road Service Technician

New England Truck Center; Everett (MA); On-site; USD 70,000 - 140,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

Life and Disability plans

401K

Paid time off and holidays

Job summary

New England Truck Center is seeking a Road Service Technician responsible for repairs to trucks, trailers, and heavy equipment. The position requires emergency roadside repairs and regular maintenance tasks while ensuring communication with the Dispatch team.

The technician should have a valid driver’s license, be comfortable using power tools, and have basic computer skills. The hourly rate ranges from $35–$40, with earning potential up to $140,000 yearly, including benefits like medical and retirement plans.

Qualifications

• Current certification for diesel engine repair.
• Ability to use power tools effectively.
• Attention to detail in performing repairs.

Responsibilities

• Perform emergency roadside assistance on diesel vehicles.
• Maintain communication with Dispatchers and Management.
• Ensure safety protocols are followed.

Skills

Valid driver’s license

Current DOT Medical Card

Comfortable using mechanical and electrical power tools

Excellent problem-solving skills

Basic knowledge of computer systems

Good interpersonal skills

Education

High school diploma or GED

Certification and training in diesel engine repair

Advanced knowledge of vehicles and engine mechanisms

Tools

Diesel engine diagnostic software

Job description

Road Service Technician is responsible for repairs to trucks, trailers, motor coaches, and some heavy equipment. Repairs consist of roadside emergency repairs, and minor to major repairs to diesel engine vehicles. Road Service Technicians are required to work diligently with all Dispatch team members. On‑Call availability is required. Additional duties will be required as necessary. Managers oversee Road Service Technicians, which includes but is not limited to scheduling, interpersonal issues, and training.

Standard (40) hour week, weekend availability is a must. The position has an hourly rate $35–$40/hr plus a competitive commission, with earning potential up to $140,000 per year.

Duties and Responsibilities

• Perform emergency roadside assistance, repairs, services, and diagnostics on diesel vehicles and equipment
• Perform brake work, electrical work, tire removal and installation
• Perform engine and powertrain repairs
• Perform advanced tasks related to troubleshooting
• Perform tasks related to AC and emission systems
• Obtain necessary parts (when not in inventory) as needed
• Test drive trucks, trailers and equipment as needed
• Ensure all safety protocols are followed when performing tasks
• Maintain proper communication with Dispatchers, Parts Counter Specialists and Management
• Process customer payments via credit card terminal
• Swiftly, calmly, and professionally rectify customer issues that may arise
• Submit all documentation, receipts, invoices to bookkeeper/dispatcher in a prompt/timely manner
• Ensure the assigned company truck is kept clean and presentable
• Regularly wash truck during down time
• Report any problems with truck to management immediately
• Perform accident procedures as needed
• Maintain a clean and safe workspace
• Perform additional tasks as needed

Skills and Qualifications

• A valid driver’s license
• Current DOT Medical Card
• Comfortable using mechanical and electrical power tools
• Excellent problem‑solving skills and attention to detail
• Basic knowledge of computer systems and other relevant electronics
• Good interpersonal skills and effective communication skills

Education & Experience

• High school diploma or GED and certification and training in diesel engine repair
• Advanced knowledge of vehicles, their electrical systems, and the mechanisms of gas and diesel engines
• Proficiency in the use of diesel engine diagnostic software

Benefits

• Medical, Dental, and Vision plans
• Life and Disability plans
• AFLAC
• 401K
• Paid time off and holidays

We are an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.