Road Service Technician

NETC Fleet Services; Sturbridge (MA); On-site; USD 85,000 - 140,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

Life and Disability plans

AFLAC

401K

Paid time off and holidays

Job summary

NETC Fleet Services in Sturbridge, MA is seeking a Road Service Technician to perform emergency roadside repairs on diesel trucks, trailers, and related equipment. The role covers brake and electrical work, engine/powertrain repairs, and diagnostics with on-call availability and a standard 40-hour week.

The technician will test drive vehicles, ensure safety protocols, coordinate with Dispatch, Parts Counter Specialists and management, and document all work and payments promptly.

Qualifications

• High school diploma or GED with diesel repair certification/training.
• Basic knowledge of diesel engines, electrical systems and diagnostics.
• Proficiency using diesel engine diagnostic software.

Responsibilities

• Perform emergency roadside repairs and diagnostics on diesel vehicles and equipment.
• Brakes, electrical work, tire removal and installation.
• Engine and powertrain repairs; troubleshoot advanced systems.
• AC and emission system maintenance; test drive vehicles.
• Obtain parts; communicate with Dispatch and management.
• Document receipts, invoices, and payments in timely manner.
• Maintain safety protocols and keep company truck clean.
• On-call availability and weekend schedule adherence.

Skills

Valid driver's license

DOT Medical Card

Power tools proficiency

Problem-solving

Computer literacy

Interpersonal skills

Education

High school diploma or GED

Diesel engine repair training/certification

Advanced knowledge of vehicles and diesel engines

Diesel engine diagnostic software proficiency

Tools

Diesel engine diagnostic software

Job description

The Road Service Technician is responsible for repairs to trucks, trailers, motor coaches, and some heavy equipment. Repairs consist of roadside emergency repairs, and minor to major repairs to diesel engine vehicles. Road Service Technicians are required to work diligently with all Dispatch team members. On-Call availability is required. Additional duties will be required as necessary. Managers oversee Road Service Technicians, which includes but is not limited to Scheduling, Interpersonal issues, and training.

Standard (40) hour week, weekend availability is a must. The position has an hourly rate $35-$40/HR. plus a competitive commission, with earning potential up to $140,000 per year.

Duties And Responsibilities

• Perform emergency roadside assistance, repairs, services, and diagnostics to diesel vehicles and equipment.
• Perform brake work, electrical work, tire removal and installation.
• Perform engine and power train repairs.
• Perform advanced tasks related to troubleshooting.
• Perform tasks related to AC and emission systems.
• Obtain necessary parts (when not in inventory) as needed.
• Test drive trucks, trailers and equipment as needed.
• Ensure all safety protocols are followed when performing tasks.
• Maintain proper communication with Dispatchers, Parts Counter Specialists and Management.
• Process customer payments via credit card terminal.
• Swiftly, calmly, and professionally rectify customer issues that may arise.
• Submit all documentation, receipts, invoices to bookkeeper/dispatcher in prompt/timely manner.
• Ensure the assigned company truck is kept clean and presentable.
• Regularly wash truck during down time.
• Report any problems with truck to management immediately.
• Perform accident procedures as needed.
• Maintain a clean and safe workspace.
• Perform additional tasks as needed.

Skills And Qualifications

• A valid driver’s license.
• Current DOT Medical Card
• Comfortable using mechanical and electrical power tools.
• Excellent problem-solving skills and attention to detail.
• Basic knowledge of computer systems and other relevant electronics.
• Good interpersonal skills and effective communication skills.

Education & Experience

• High school diploma or GED and certification and training in diesel engine repair.
• Advanced knowledge of vehicles, their electrical systems, and the mechanisms of gas and diesel engines.
• Proficiency in the use of diesel engine diagnostic software.

Benefits Include

• Medical, Dental, and Vision plans.
• Life and Disability plans.
• AFLAC
• 401K
• Paid time off an holidays.

We are an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.