Road Service Assistant

HMD Transport, Inc.; Chicago (IL); Hybrid; USD 25,000 - 30,000; Part time

Benefits offered by this job

50% fitness and spa center discount

Full private health insuranceSponsored

Paid time off (PTO)

Job summary

HMD Trucking Inc. in Chicago, IL is seeking two Roadside Assistants to join a fast-growing team that supports drivers on the road and embraces innovation.

You will perform data entry, handle daily phone and email communications, respond to calls, and coordinate repairs with vendors across the United States. Strong English skills are required, and the role demands the ability to work under pressure both independently and as part of a team.

Qualifications

• 2 years knowledge of tractor and trailer functions.
• 2 years basic truck/mechanical knowledge.
• 2 years maintenance or breakdown assistance experience.
• Proficient in spoken and written English.
• Ability to work under pressure.

Responsibilities

• Data entry and daily phone/email communication.
• Respond to incoming calls and assist drivers with on-road repairs.
• Coordinate road assistance with vendors across the US.
• Provide coverage for colleagues when needed.
• Support other related tasks as assigned.

Skills

English proficiency

Data entry

Phone & email communication

Teamwork

Problem solving under pressure

Job description

Who We Are:

For the last 20 years, HMD Trucking Inc. has been one of the fastest-growing trucking companies in the Chicagoland area utilizing over 500 power units and 900 trailers. The company’s aggressive sales approach and service quality are the basis for its strong reputation as a valuable leader in the industry.

Job Description:

HMD Trucking Inc. is looking for two Roadside Assistants who want to contribute to a successful team that embraces innovation and be part of an industry leading organization that consistently sets new standards.

Desirable Experience:

• Previous maintenance or breakdown assistance experience.
• Basic knowledge of tractor, trailer, truck, semi mechanical functions.

Job Description:

• Administrative duties include data entry, daily phone and email communication.
• Responding to incoming calls and handling appropriately.
• Answer calls and accommodate drivers with repairs that truck or trailer needs on the road.
• Assisting drivers on the road with truck breakdowns over the phone.
• Organizing on the road assistance with vendors throughout the US.
• Providing coverage for colleagues when needed.
• Various other support functions as assigned.

Work Hours:

Monday–Saturday: 5:00 PM - 11:30 PM

Experience:

• Knowledge of tractor, trailer functions: 2 years (Required)
• Basic knowledge of truck & semi mechanical functions: 2 years (Required)
• Previous maintenance or breakdown assistance experience.: 2 years (Required)
• Proficient in spoken and written ENGLISH (must)
• Ability to work under pressure
• Ability to work effectively both as a Team member and independently
• Ability to follow instructions and deliver quality results
• Past work experience that is relevant is a plus

What can you expect?

• To have a 50% discount in the fitness and spa center Synergy; To have full private health insurance sponsored by the employer;
• To have a paid time off (PTO);
• To be part of a fun and energetic work environment;