Road Logistics Ops Supervisor: Lead Shipments & Carriers

Kuehne+Nagel; Laredo (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Kuehne+Nagel is seeking a Road Logistics Operations Supervisor in the United States to coordinate the safe and efficient movement of materials and finished goods, oversee daily logistics activities, and supervise staff. You will track KPIs, negotiate with carriers, and address operational issues to meet timeliness and cost targets.

The role requires 5+ years in a similar transportation role, experience with parcel/LTL/truckload modes, and strong pricing/analytical skills.

Qualifications

• Bachelor’s Degree in Logistics, Transportation, or Business preferred.
• 5+ years of experience in transportation industry (parcel, LTL, and truckload).
• Exposure to carrier price and contract negotiations.
• Knowledge of cargo claims rules and practices.
• Proven experience in customer service.
• Strong pricing and analytical skills.

Responsibilities

• Interact with employees and carriers to reinforce business solutions. This includes carrier management
• Develop processes that may be automated and will enhance daily Road Logistics Department performance.
• Assist in the establishment of customer service standards for all accounts, communicating these standards to all personnel.
• Develop, maintain, and publish appropriate measures of productivity, workflow, performance, and financial contribution on a scheduled basis.
• Supervise the movement of incoming and outgoing shipments to ensure efficient resource utilization and the attainment of customer service goals.
• Monitor and evaluate carrier performance metrics.
• Assist in the development, documentation, and maintenance of Division Standard Operating Procedures and they relate to the Road Logistics Department.
• Recommend any appropriate changes in mode and/or carrier and perform rate – service analysis in conformance with customer expectations.
• Investigate shipment pickup and delivery exceptions, collating data requisite to the filing of claims, and monitor the process in accordance with governing regulations and industry precedents.

Skills

5+ years experience in transportation

Carrier price negotiations

Cargo claims knowledge

Customer service experience

Pricing and analytics

Education

Bachelor’s Degree in Logistics/Transportation/Business

Job description

Kuehne+Nagel is seeking a Road Logistics Operations Supervisor in the United States to coordinate the safe and efficient movement of materials and finished goods, oversee daily logistics activities, and supervise staff. You will track KPIs, negotiate with carriers, and address operational issues to meet timeliness and cost targets.

The role requires 5+ years in a similar transportation role, experience with parcel/LTL/truckload modes, and strong pricing/analytical skills.