RN Triage - Primary Care

Endeavor Health; Elmhurst (IL); On-site; USD 47,000 - 73,000; Full time

Benefits offered by this job

Premium pay

Career pathways

Medical benefits

Dental benefits

Vision benefits

Tuition reimbursement

Free parking

Wellness savings

HSA options

Retirement match

PTO & holidays

Community involvement

Job summary

Endeavor Health in Elmhurst seeks a Registered Nurse Triage to deliver telephone-based patient care, assess needs, and guide callers to appropriate care pathways. The role emphasizes compassionate communication, clinical assessment, and rapid problem-solving.

Requirements include active Illinois RN licensure, CPR/BLS certification, and strong interpersonal skills. The position is full-time, on-site, with normal weekday hours and no travel.

Qualifications

• Must hold active IL RN license.
• CPR BLS – AHA certification required.
• Strong interpersonal and written/verbal communication skills.
• Ability to handle high-stress patient situations calmly and professionally.

Responsibilities

• Provide telephone triage nursing care to patients.
• Assess caller needs through listening, clinical assessment, and problem-solving.
• Educate patients and coordinate appropriate care and referrals.
• Maintain accurate documentation of calls and care provided.

Skills

RN licensure IL

CPR BLS (AHA)

Interpersonal skills

Phone etiquette

Team player

Time management

Keyboard skills

Job description

Hourly Pay Range

$33.96 - $52.64 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

• Endeavor Health is currently conducting a comprehensive review of our compensation structure. The new minimum for this role will be adjusted to $35.15 base pay hourly rate beginning with the second paycheck in October.

Position Highlights

• Position: Registered Nurse Triage
• Location: 755 N York, Elmhurst
• Full Time: 40 hours/ week
• Hours: M-F Generally 7:30am - 4:30pm
• Travel: No

What You Will Do

The RN Telephone Triage Nurse is a Registered Nurse and responsible for patient care needs through the use of inbound and outbound telephone practice. Continuously demonstrates positive customer relationship skills by assessing caller needs through active listening, clinical assessment, education and advanced problem-solving abilities.

What You Will Need

• Current Illinois RN licensure
• CPR BLS - AHA
• Operational knowledge of physician practice.
• Exceptional interpersonal and communication skills (verbal and written).
• Possesses professional telephone etiquette skills.
• Must be a team player.
• Must be a self-starter, able to handle frequent periods of high stress and difficult patient situations.
• Must possess excellent time management skills.
• Must possess basic keyboard, computer and internet skills.
• Ability to talk on the phone and type simultaneously.

Benefits (For Full Time Or Part Time Positions)

• Premium pay for eligible employees
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging—each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.