RN Triage (Hybrid)

Slocum Orthopedics; Eugene (OR); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Slocum-Orthopedics in Oregon seeks a remote/hybrid RN to answer patient calls, assess trauma status, triage per protocols, and communicate with physicians about changes in condition. You will document all interactions in the EMR with HIPAA compliance.

Requirements include an active Oregon RN license and at least one year of orthopedic, surgical, or acute care nursing. Strong communication, problem-solving, and multitasking are essential.

Qualifications

• Oregon RN license required.
• Minimum 1 year nursing experience in orthopedic, surgical, or acute care.
• EMR and computer proficiency required.
• Strong communication and multitasking abilities.
• Ability to work from home with a private workspace.

Responsibilities

• Answer all patient calls from patients with medical concerns.
• Determine if patient has had trauma, closed reduction, or surgery and manages the patient concerns per protocols.
• Triage per protocols for common orthopedic complications (DVT/PE, infection, pain).
• Instruct patients to call 911 in emergencies.
• Ensure valid Authorization to Communicate when speaking with others about a patient.
• Document all patient calls in the EMR after each interaction.
• Support coordinated workflow between triage, medical assistants, and physicians.
• Adhere to HIPAA rules and maintain professional standards.

Skills

Nursing knowledge

Communication skills

Problem solving

Touch typing

Education

Oregon RN License

Tools

EMR systems

Computers

Job description

• Job Category 91
• Employee Type Non-Exempt
• Required Degree 2 Year Degree
• Manage Others No

Description

• Answer all phone calls from patients with medical concerns that are directed through switchboard or other internal departments
• Determines if patient has had recent trauma, closed reduction, or surgery and manages the patient concerns according to protocols
• Is mindful of the most common medical complications related to surgery and trauma (i.e. DVT/PE, infection, compartment syndrome, and unmanaged pain) and triages per protocols
• Identifies emergency situations and instructs patients to call 911
• Ensures that a valid “Authorization to Communicate” is in effect when speaking about a patient to someone other than the patient him/herself
• Communicates clearly and promptly with physicians regarding serious changes in patients’ condition related to their orthopedic condition for which they are being treated
• Documents all patient phone calls in the electronic medical record upon completion of the call
• Supports a coordinated workflow for patients between triage, medical assistants, and physicians.
• Proactively works with supervisor when it is noticed that physician standards of practice are not currently reflected in protocols
• Strictly adheres to all HIPAA rules and regulations
• Acts as a positive role model in demonstrating excellent patient care and service standards
• Able to skillfully navigate through EPM and EHR in Next Gen, and outside health information systems such as Centricity, McKenzie Portal, etc.
• Has and maintains a current knowledge of orthopedic surgeries, plans of care, conditions, and terminology
• Other duties as assigned

Requirements

Hybrid/Remote

• Must Reside in the state of Oregon. Out of state candidates will not be considered
• This position will work on-site in Eugene, OR approximately 1 day per week
• When working from home you will need a dedicated private workspace with strong internet connection
• High level of knowledge, experience, and skill in the area of orthopedic nursing
• Efficient problem solving and decision making skills
• Excellent communication, interpersonal, and conflict resolution skills
• Ability to type by touch
• Able to plan, prioritize, and multi task
• Prioritize work load daily, weekly and monthly
• Excellent cultural competency skills with patients
• Communicate clearly, concisely and courteously via phone, email and in person
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Able to sit or stand for long periods of time.
• Be able to work on a computer and keyboard for up to eight hours a day.
• Able to walk, and use hands to finger, handle, or feel. Able to reach with hands and arms.
• Ability to hear and understand in person and over the phone.
• Able to speak and provide information in person and over the phone.

Education and Experience

• Current and valid Oregon RN License required.
• At least one year of experience as a registered nurse, preferably in an orthopedic, surgical, or acute care setting.
• Knowledge of orthopedic terminology required
• EMR and computer experience required.
• Medical office and hospital experience desired.

Summary

Slocum is actively recruited a 32 hour full time remote Triage RN. Applicants must reside in Oregon.

Affirmative Action/EEO statement

Slocum is an AA/EEO Disability/Vet Employer. Slocum has a policy of non-discrimination in the employment and treatment of its employees. Slocum will not discriminate against any employee or applicant for employment because of age, (within legal limits), race, religion, color, national origin, sexual orientation, gender identity, ancestry, sex, disability (within ADA guidelines), or any other legally protected class with respect to hiring, recruitment, promotion, demotion, transfer, termination, salary level, or other forms of compensation and employment privileges.