RN Telephone Triage Specialist — On-Site IL

NorthShore University HealthSystem; Warrenville (IL); On-site; USD 48,000 - 75,000; Full time

Benefits offered by this job

Premium pay

Career development

Medical, dental, vision

Tuition reimbursement

Free parking

Wellness plan

HSA options

Company retirement match

Paid time off

Holiday pay

Community involvement

Job summary

Endeavor Health in Warrenville, IL is seeking a Registered Nurse - Central Triage for an on-site, full-time role (36 hours/week). You will perform telephone triage, assess callers, and guide clinical decisions with acute and preventive interventions.

The ideal candidate holds an Illinois RN license, demonstrates strong communication, and can multitask under pressure. Scheduling is Mon–Fri 8:00 AM–4:30 PM; after one year, remote options may be possible if metrics are met.

Qualifications

• Current Illinois RN licensure.
• Operational knowledge of physician practice.
• Exceptional interpersonal and communication skills.
• Professional telephone etiquette.
• Team player.
• Self-starter able to handle high stress and tough patient situations.
• Excellent time management skills.
• Basic keyboard, computer and internet skills.
• 35 WPM typing proficiency.
• Ability to talk on the phone and type simultaneously.

Responsibilities

• Assess caller needs through active listening and clinical assessment.
• Manage patients' immediate and ongoing needs with acute and preventive interventions.
• Provide high-quality customer service and maintain documentation.

Skills

Active listening

Clinical assessment

Telephone etiquette

Interpersonal communication

Team player

Self-starter

Time management

Keyboard skills

Typing (35 WPM)

Multitasking

Education

Illinois RN license

Job description

Endeavor Health in Warrenville, IL is seeking a Registered Nurse - Central Triage for an on-site, full-time role (36 hours/week). You will perform telephone triage, assess callers, and guide clinical decisions with acute and preventive interventions.

The ideal candidate holds an Illinois RN license, demonstrates strong communication, and can multitask under pressure. Scheduling is Mon–Fri 8:00 AM–4:30 PM; after one year, remote options may be possible if metrics are met.