RN - Telephone Triage (Oncology) Part Time

Dayton Physicians; Kettering (OH); On-site; USD 41,000 - 62,000; Part time

Benefits offered by this job

Health, dental and vision benefits

Flexible holidays

Generous PTO with accrual after 1 year

Job summary

Dayton Physicians Network is seeking an RN for Telephone Triage (Oncology) on a part-time basis in Kettering, OH. The role focuses on telephone triage using approved protocols to support ambulatory oncology care.

The candidate will work M-F, 8:00am-4:30pm, on-site at the Kettering location and collaborate with physicians to ensure timely patient care. Required are an active RN license, 3+ years in critical care, and CPR certification (obtainable within 60 days if needed).

Qualifications

• Active RN license in the state of practice.
• Three or more years of RN experience in a critical care setting (ICU/ED).
• Current CPR certification, obtained within 60 days if not current.

Responsibilities

• Conduct comprehensive telephone triage assessments using established protocols.
• Prioritize calls with critical labs, urgent questions, and provider-directed concerns.
• Provide clear recommendations and patient education, including self-care and follow-up instructions.
• Document all patient interactions in the EHR.
• Collaborate with physicians and care team to ensure continuity of care.
• Monitor and respond to patient messages within triage timelines.
• Participate in quality improvement initiatives to support patient safety and satisfaction.

Skills

RN license

Critical care RN

Communication

EHR documentation

Education

BSN preferred

ADN or diploma acceptable

Tools

MS Office

Practice Management system

Job description

Position: RN - Telephone Triage (Oncology) Part Time

Location: Kettering, OH

Job Id: 1141

# of Openings: 1

The RN - Telephone Triage uses approved protocols to assist in providing direct patient care relating to all aspects of Physician ambulatory treatment involving telephone triage.

Schedule:

Monday - Friday, 8:00am to 4:30pm, 3 days a week, eight hour shifts

This position is onsite in office at our Kettering location

Why work for Dayton Physician's Network?

• Full-time employees are eligible for health, dental and vision benefits
• Company holidays and a flexible holiday!
• Generous Paid Time Off (PTO) Package
  • Additional accrual increase after 1 year of service with Dayton Physicians!

The CARES model reflects the principles that guide our day-to-day behaviors; our decisions, our actions, and our relationships with each other and with the patients and families we serve. All DPN employees are expected to embrace and demonstrate the following:

• COMPASSION: the patient is at the center of all we do
• ACCOUNTABILITY: we hold ourselves accountable for our actions
• RESPECT: we show respect for others
• EXCELLENCE with Innovation: we strive for excellence in all we do
• SERVICE through Collaboration: we provide service to our patients, team members and community.

Additionally, as DPN is a service-oriented organization, All DPN employees are expected to embrace and demonstrate the following when interacting with patients, employees and other customers:

• Smile, make eye contact and greet with energy!
• Restate what you are hearing. Listen patiently and compassionately to complaints. Our patients and families are likely going through a difficult time. Irritability on their part is not about you.
• Give full attention. Turn away from the computer screen and face the person you are conversing with.
• Explain any potential delays in service and provide frequent updates.
• Empathize (feel empathy for someone)
• Recognize and elevate "red flag" symptoms that require immediate provider involvement or emergency referral.

Essential Duties and Responsibilities:

• Conduct comprehensive telephone assessments using established triage protocols and sound nursing judgment.
• Prioritize and respond to calls involving critical labs, urgent clinical questions, and provider-directed concerns to ensure timely care.
• Determine the urgency of patient needs and provide clear recommendations, including self-care advice, scheduling acute care appointments, or directing patients to higher levels of care when necessary.
• Document all patient interactions thoroughly and accurately in the electronic health record (EHR).
• Collaborate with physicians, advanced practice providers, and care team members to ensure continuity and coordination of care.
• Provide patient education regarding symptoms, medications, laboratory/infusion orders and follow-up instructions.
• Monitor and manage incoming patient messages and phone calls in accordance with established triage response timelines.
• Recognize and elevate "red flag" symptoms that require immediate provider involvement or emergency referral.
• Participate in quality improvement initiatives to support patient safety, access, and satisfaction.
• Follows all health care privacy and safety rules and adheres to Dayton Physicians Core Values
• Other duties as assigned

Required Education and/ or Experience:

• This position requires an active RN License for the state(s) of practice. Bachelor’s degree (B.S.N.) from a four-year college or university preferred; Associate’s degree or diploma acceptable.
• Position requires three or more years of RN experience in a critical care setting, i.e., ICU, ED.
• Current CPR certification, if not it must be obtained within 60 days of employment and kept current thereafter.

General Skill Requirements:

• Excellent oral and written communication
• Microsoft Office, including Word, Excel and Outlook.
• Experience with a Practice Management system is preferred.
• Attendance and punctuality are essential requirements of this position to provide excellent customer service to both our internal and external stakeholders

Physical/ Mental Demands:

Requires the ability to hear and speak clearly. This position is normally required to sit approximately ninety (90) percent of the day with an occasional need to walk, bend, twist and carry 5-10 pounds a distance up to four (4) feet. This position requires the ability to answer telephone calls, transfer calls and work on the computer.