Support Associate - Front Office (Oncology)

Dayton Physicians, LLC; Kettering (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Paid holidays

PTO

Job summary

Dayton Physicians Network is seeking a Support Associate - Front Office to join the Oncology team in Kettering, OH. You will greet patients, answer calls, check in/out, collect co-pays, and keep demographics up to date.

This full-time role requires at least a year in a medical office; proficiency with Microsoft Office and a Practice Management system is preferred. Monday to Friday 8:00am–4:30pm with benefits and PTO.

Qualifications

• Excellent oral and written communication required.
• Experience with a Practice Management system preferred.
• Attendance and punctuality are essential to provide excellent customer service.

Responsibilities

• Answer and route incoming calls.
• Obtain, verify and update patient demographic information.
• Collect co-payments and/or deductibles; schedule follow-up appointments.
• Scan and file medical records; ensure charts have necessary paperwork.

Skills

Communication

Reliability / Punctuality

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Position: Support Associate - Front Office (Oncology)

Location: Kettering, OH

Job Id: 1127

# of Openings: 1

Are you looking to expand your medical office experience? Dayton Physicians Network is looking to add a Support Associate - Front Office to our Oncology team at our Kettering location!

Summary:

The Front Office Support Associate provides support to all functions within the medical office. Duties to include, but are not limited to: answer and route incoming calls; patient check in and out; collect co-payments/deductibles; update patient demographic information, schedule appointments; pull, file, scan medical records; various administrative tasks as required.

Schedule: Monday through Friday 8:00am - 4:30pm

Work/life balance schedules

Why work for Dayton Physician's Network?

• Full-time employees are eligible for health, dental and vision benefits
• Company holidays and a flexible holiday!
• Generous Paid Time Off (PTO) Package
  • Additional accrual increase after 1 year of service with Dayton Physicians!

The CARES model reflects the principles that guide our day-to-day behaviors; our decisions, our actions, and our relationships with each other and with the patients and families we serve. All DPN employees are expected to embrace and demonstrate the following:

• COMPASSION: the patient is at the center of all we do
• ACCOUNTABILITY: we hold ourselves accountable for our actions
• RESPECT: we show respect for others
• EXCELLENCE with Innovation: we strive for excellence in all we do
• SERVICE through Collaboration: we provide service to our patients, team members and community.

Essential Duties and Responsibilities:

• Answer and route incoming calls;
• Obtains, verifies and updates patient demographic information;
• Collects and records co-payments and/or deductibles;
• Verifies charts contain all necessary paperwork;
• Schedules return appointments, as required;
• Scans medical records for EMR as needed or requested;
• Ensures patient waiting area is free from trash and clutter;
• Assists other office support positions as needed or requested;
• Follow all health care privacy and safety rules and adheres to Dayton Physicians Core Values;
• Other duties as assigned.

Required Education and/ or Experience:

Requires a High School Diploma or GED. At least one (1) year of previous experience working in a Medical Office or administrative position, 2-3 years’ experience is preferred.

General Skill Requirements:

• Excellent oral and written communication
• Working knowledge of Microsoft Office, including Word, Excel and Outlook.
• Experience working with a Practice Management system.
• Attendance and punctuality are essential requirements of this position to provide excellent customer service to both our internal and external stakeholders.