JR0058679 Tele-Health Nurse (Open)

McKesson; Irving (TX); Remote; USD 65,000 - 85,000; Full time

Job summary

A healthcare company is seeking a Tele-Health Registered Nurse to join their Specialty Pharmacy team in Irving, Texas. This role involves counseling patients on specialty drug therapies and ensuring adherence to treatment protocols. Successful candidates will demonstrate strong problem solving and effective communication skills, with at least 5 years of nursing experience. A Bachelor’s degree in Nursing and a multi-state nursing license are required. This position is crucial in providing high-level patient care and requires an ability to work independently in a remote setting.

Qualifications

• 5 or more years of registered experience with at least 1 year of acute inpatient care preferred.
• Ability to obtain licensing in all states serviced within 3 months of employment.
• Oncology guidelines and standards knowledge preferred.

Responsibilities

• Counsel and educate patients and caregivers on specialty drug therapies.
• Document thoroughly using industry standards.
• Discuss side effects and treatment alternatives with patients.
• Verify specialty drugs and manage shipping of prescription medications.
• Work collaboratively with other pharmacy departments to ensure patient care.

Skills

Strong problem solving

Effective communication

Ability to multitask

Telephonic assessment skills

Education

Diploma, Associates, Bachelor or higher degree in Nursing

Tools

Microsoft Office Suite

Job description

McKesson Mission, Vision, and Philosophy

McKesson delivers careers with purpose and potential. Our focus on better health starts with creating an inclusive environment with strong values where you can build a fulfilling career. You can count on us to provide you with resources and opportunities to grow and be your best, while contributing to our pursuit of improving lives. Every day, McKesson’s employees deliver products to healthcare providers that make a difference in the care and life of a patient. We work to distribute medical supplies, bandages, syringes, vials of flu vaccine, and pharmaceutical drugs to help real‑world patients. We take that job seriously. Together, the work we do is shaping the future of healthcare.

What sets McKesson apart as an exceptional place is our people. Our employees understand that together, unified by our global I²CARE values, we fulfill our mission and uphold our reputation as a trusted partner to our customers and their patients. Our I²CARE values are foundational to all that we do and who we are as a company. It’s how we work together every single day.

We look to I²CARE to provide guiding principles that we anchor to when making decisions when interacting with each other and our customers, and when managing our teams. Because every one of us shares a commitment to I²CARE, our culture stands the test of time and will help us continue to grow through periods of challenge and complexity, and through eras of growth and innovation. Our values are our personal commitment, and why we say, “I am I²CARE.” We are Team McKesson, and together, we are I²CARE.

At RxCrossroads by McKesson, our products and services span the full continuum of specialty patient care. We empower the community patient care delivery system from the initial phases of product life cycle through the distribution of specialty drugs to fully integrated healthcare technology systems. Our services span beyond the specialty pharmaceuticals to include the quality care continuum in practice management support, and ultimately to patient care in the communities where they live.

Every single McKesson employee contributes to our mission – by joining McKesson Specialty health you act as a catalyst in a chain of events that helps millions of people all over the globe. You will collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare.

Job Description

Job Title: Tele-Health Registered Nurse 3, Specialty Pharmacy

Reports to: Registered Nurse Supervisor

{Clinical Pharmacy Supervisor in the absence of Registered Nurse Supervisor}

Position Description

The Tele-Health RN is considered a clinical care educator and an important role in our specialty pharmacy team. The RN is passionate and is committed to provide a high level of patient care and counseling patients enrolled in the Medication Therapy Program. The RN shall possess great communication skills, problem solving skills, and must be self-motivated. This person is driven to help team members to achieve the mission of providing high level of care to patients. The RN position is key within the Specialty Pharmacy. This position will support pharmaceutical care activities including interacting with patients and/or caregivers by completing manufacturer checklist for specific drugs, patient assessments, patient follow-up assessment calls for adverse events and work closely with the clinical team supervisors to ensure overall performance of any program, ensuring the team meets and/or exceeds program Service Level Agreements (SLA). This position will work collaboratively with other departments to ensure patient care and ensure business rules are adhered to.

Essential Duties and Responsibilities

• Counsel and educate new/existing patients/caregivers on specialty drug therapies, including education support on disease‑specific processes, treatment options, management of side effects, self‑care measures, community resources and end‑of‑life or palliative care issues.
• Adherence to contracted and accrediting regulations as indicated by drug specification.
• Complete, thoroughly and accurately, documentation utilizing good documentation practice and compliance to industry standards and regulations.
• Discuss potential/current side effects with patients to educate about treatment alternatives and facilitate ongoing therapy adherence.
• Identify and report adverse events (AEs) and product complaints (PCs) to the manufacturer, FDA, and/or other governing authorities.
• Specialty drug verification and shipping verification for prescription medication.
• Works in cooperation with all other pharmacy departments to ensure patient care.
• Works to prioritize and multi‑task to ensure daily activities are completed in a timely manner.
• Ability to work independently and demonstrate leadership in the practice of nursing and medication therapy management.
• Ability to recognize physical and psychological aspects of care using telephonic assessment skills.
• Promote patient adherence to the prescribed regimen and assist with control and treatment of side effects caused from dispensed medications.
• Work with supervisory staff to continually develop and implement ideas for delivering high‑quality, cost‑effective services.
• All other responsibilities as assigned by the clinical supervisors.
• Maintain computer compliance training provided by employer or their affiliates.
• 5 or more years of registered experience with at least 1 year of acute inpatient care preferred.

Critical Skills

• Strong problem solving and decision‑making skills with the ability to effectively handle multiple priorities in a changing environment.
• Understanding of Key Performance Indicators and Metrics.
• Effective communication skills; both written and oral.
• Ability to obtain licensing in all states and United States territories serviced within 3 months of employment through Biologics supported programming (minimal application guidelines apply).
• Computer skills, including e‑mail, word processing, spreadsheet, and web‑based programs.
• Effective oral and written communication, experience with motivational interviewing preferably.
• Ability to read, analyze and interpret practice standards, professional journals, technical procedures and government standards and regulations.
• Working with remote teams.
• Ability to receive constructive criticism.
• Remote office experiences.

Additional Knowledge & Skills

• Ability to resolve a wide range of multi‑system issues within company and regulatory guidelines.
• Oncology guidelines and standards knowledge preferred.

Education

• Diploma, Associates, Bachelor, or higher degree in Nursing.

Licensure/Certifications

• Registered Nurse with current unrestricted multistate compact license.
• Must hold a Multi‑State nursing license (NLC).

Physical Requirements

• Sedentary with no lifting greater than 10 pounds.
• Remote environment – per company/supervisor’s discretion and direction, subject to recall to office.
• Flexibility of work demands with location and travel back and forth if Work from Home is an option.
• Must reside within 1.5 hours of office location.

Additional Information

All your information will be kept confidential according to EEO guidelines.