- Provide oversight of operational activities within the department at CGH Clinics.
- Coordinate with clinic staff and Clinic Administration to ensure continuity of patient care and operational efficiency.
- Perform Clinic RN responsibilities in addition to supervisory duties.
- Facilitate staffing issues and communicate needs to management.
- Update missed punches, log travel sheets, and help monitor nursing staff overtime.
- Manage rotating holidays, NC/Coverage, LC/Illness, and attendance.
- Carry out level 1 disciplinary notices.
- Oversee departmental PAR levels for medical and office supplies.
- Assist with candidate screening and identify top candidates for manager selection.
- Serve as a resource on policies and procedures.
- Recognize and respond to unusual occurrences and coordinate action under manager direction.
- Lead department huddles.
- Oversee and provide standardized staff education with the Clinical Educator.
- Meet weekly with the manager and attend monthly meetings.
- Coordinate new employee orientation with the Clinical Educator.
- Review and update departmental checklists and ensure completion of float checklists.
- Provide meeting agendas, record minutes, and distribute them to office staff.
- Assist with onboarding new providers, ordering supplies, and creating schedules and templates.
- Maintain accurate provider out schedules.
- Assist Clinic Administration with NRC feedback investigations and follow-up.
- Pull phone, missing charge, and other operational reports.
- Perform other duties assigned by the manager.
Requirements
- Current Illinois Registered Nurse Licensure required.
- In-depth working knowledge of current concepts, principles and procedures used in patient care within clinic care setting.
- Clear understanding and use of PCIS and EMR; keeps UTD on changes and communicates them to staff.
- Three years previous Medical Office experience preferred.
- Thorough knowledge of medical equipment and instruments preferred.
- Prior experience in drawing blood is preferred.
- Basic computer knowledge preferred.
- BLS Required within 30 days of hire (ACLS required for Oral Surgery).
- Knowledge of CPT and ICD-10 coding is preferred.
- Demonstrates ability to document patient needs and assessments.
- Demonstrates knowledge necessary to provide care appropriate to any age-related needs of the patients served in the physician office.
- Demonstrates knowledge of the principles of growth and development appropriate to the patient population served.
- Able to assess and interpret data about the patient’s status to identify each patient’s needs and provide appropriate care, including age-related care, for pediatric, adolescent and/or geriatric patient groups.
Core Competencies
Demonstrates expertise in patient care within a clinic setting, with a strong focus on operational efficiency, staff coordination, and compliance with medical standards. Proficient in managing nursing staff, onboarding processes, and maintaining accurate medical documentation.
Highest-signal resume keywords
- Illinois Registered Nurse Licensure
- Patient Care Management
- EMR and PCIS Proficiency
- BLS Certification
- CPT and ICD-10 Coding Knowledge
ATS Optimization Keywords
Hard Skills
- Patient Care Procedures
- Medical Equipment Knowledge
- Blood Drawing
- Documentation of Patient Needs
- Age-Related Care Assessment
Soft Skills
- Communication
- Staff Coordination
- Leadership
- Problem-Solving
Certifications & Qualifications
- BLS Certification
- ACLS Certification
Industry Keywords
- Medical Office Experience
- Operational Efficiency
- Clinical Education
- Patient Assessment
- Nursing Staff Management