RN Supervisor - Interventional Radiology

shm; Florham Park (NJ); On-site; USD 85,000 - 110,000; Full time

Job summary

Summit Health is seeking a Clinical Office Supervisor, RN to lead daily clinical operations and connect physicians with staff. The role focuses on coordinating schedules, guiding policy adherence, and driving quality in patient care.

The successful candidate will supervise staff, participate in hiring and ongoing training, and collaborate on improvement initiatives while ensuring regulatory compliance and efficient workflow.

Responsibilities

• Provides leadership and support in day-to-day operations within the clinical setting along with the Pod Liaison, Clinical Coordinator/Department Manager.
• Ensures policies and procedures are communicated and adhered to; ensures staff competency in emergency protocol.
• Completes and populates Physician and staff monthly schedules; maintains the automated schedule; manages PTO requests and overtime.
• Assists in hiring and orientation of new office staff; evaluates clinical staff and conducts annual performance evaluations.
• Collaborates with QA/Practice Transformation and Dept Manager to implement quality improvement plans and monitor dashboards.
• Monitors compliance with OSHA, HIPAA, and incident reporting; reports concerns and optimizes resource use.
• Leads IT adoption in the department; supports EMR, Practice Management System and related systems.
• Works with physicians and POD Liaisons to optimize workflow and communications.
• Maintains staff competencies and supports ongoing education and career development.
• Holds monthly POD staff meetings and participates in Department Manager meetings.
• Performs other duties as assigned.

Job description

About Our Company

We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical , Village Medical at Home , Summit Health , CityMD , and Starling Physicians .

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

Clinical Office Supervisor, RN

Schedule: 6:30 am - 5 pm weekdays

Position Summary

The Office Supervisor, under the supervision of the Department Manager is responsible for planning, organizing, and coordinating daily operations to ensure quality patient care and be the liaison between the Physician and staff.

Essential Job functions

• Provides leadership and support in day to day operations within the clinical setting along with the Pod Liaison, Clinical Coordinator/ Department Manager. Serves as a role model and consultant for staff. Demonstrates the ability to make decisions, problem solve, delegate, and assure high quality and efficiency of staff. Demonstrates flexibility with various work schedules.
• In collaboration with the Clinical Coordinator/ Department Manager, ensures policies and procedures are properly communicated and adhered to. Ensures staff members are competent in emergency protocol and procedures.
• Completes and populates Physician and staff monthly schedules. Maintains the automated schedule. Manage staff PTO requests. Identifies staffing needs in advance, assists in utilizing resources effectively. Monitor and control overtime use. Manage weekly staff swipe reports.
• Coordinates and assists with training, monitoring, and evaluation of staff. Plans and assists in the hiring and orientation of new office staff. In collaboration with Clinical Coordinator/ Department Manager, evaluates clinical staff according to SUMMIT policy and provides ongoing feedback. Conducts an annual performance evaluation including obtaining physician input on each staff member of the department.
• Works with QI/Practice Transformation and Department Manager to implement and create action plans for SUMMIT clinical quality improvement process at the POD level. Monitor all Quality dashboards.
• Monitors departmental compliance with all applicable standards (OSHA, HIPPA, Occurrence Reporting); reports compliance concerns; ensures utilization of resources for resolution of issues.
• In collaboration with Practice Transformation Department, advances the department's technology including the use of the information technology and the implementation and appropriate use of the Electronic Medical Record, Practice Management System, Departmental /Ancillary systems. Serves as liaison between Care Management and Care Coordination in support of Meaningful Use which includes but not limited to; Documentation of Information obtained during visit, Vitals, Smoking, Demographic, Patient Outreach, 21-day overdue work list, Pre-visit Planning, Outreach for Screening, Referral Tracking, Clinical Summaries and patient education material as well as Patient Portal communications
• With staff and Providers: Works with the physician POD Liaison(s) to ensure efficient office operations. Makes adjustments in workflow as necessary to ensure overall smooth functioning of the department and compliance of SUMMIT policies. Communicates with physicians and POD Liaison on regular basis to ensure seamless flow of communications. Resource for department to manage patient issues and concerns; reports back to Providers and Clinical Coordinator/Department Manager.
• In collaboration with Nurse Educator, maintains and expands staff competencies, as well as implementing ongoing internal education programs and encouraging participation in outside continuing education. Increases operational efficiency in PODs through cross training of personnel. Supports any/all Career Ladder opportunities to bring staff to their highest potential.
• In collaboration with Pod liaison and Clinical Coordinator/Department Manager implements customer service action plans.
• Holds monthly POD staff meetings; communicates pertinent SUMMIT initiatives and information to staff. Attends Department Manager's meetings.
• All other duties as assigned.

General Job functions

Delivers direct patient care within the scope of licensure and in