PSR, Imaging Scheduler

Summit Health Management; Fair Lawn (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

Summit Medical Group in New Jersey is seeking a full-time front desk receptionist to greet patients, coordinate arrivals, and support the scheduling and billing process. You will work closely with patients, providers, and staff to keep the reception area organized and to ensure a smooth check-in experience.

This role requires professionalism, strong communication, and the ability to handle insurance questions, co-pays, and appointment changes.

Qualifications

• HIPAA compliance is essential for protecting patient information.
• Professional appearance and conduct in accordance with organizational standards.
• Ability to handle patient questions about insurance and co-pays.

Responsibilities

• Greets patients, customers and family in person and by phone in a courteous and timely manner.
• Ensures patient arrival according to schedule and updates patient arrival time when necessary.
• Collection of patient co-pays and outstanding balances.
• Schedules and reschedules radiology exams and informs patients of pre-exam prep.
• Maintains reception area and documentation in an organized, confidential manner.

Job description

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all.

We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Job Description Status

Full Time - Benefit Eligible Schedule: Monday - Friday, 7:30am - 4pm

Essential Job functions

• Greets patients, customers and family in person and by phone in a courteous and timely manner.
• Ensures patient arrival according to schedule and updates patient arrival time when necessary.
• Proficient knowledge and understanding of insurance.
• Collection of patient co-pays and outstanding balances.
• Offers and assists patients with questionnaires dependent on procedure. (CT, Mammo, MRI, Dexa.)
• Compliance with all organization and department policies, procedures and standards.
• Works to resolve all customer issues regardless of the source of the problem by determining and mobilizing the resources required to address the concern.
• Schedules and reschedules all radiology exams as requested and in accordance to department protocol, advising patients of pre-exam prep, if needed
• Observes strict confidentiality in all phases of operations according to HIPAA guidelines.
• Maintains reception work area without food in the public's view.
• Maintains receptionist and patient waiting areas clear of unnecessary clutter and debris
• Stock reception area with needed supplies.
• Maintains a consistent level of productivity.
• Organizes tasks in an efficient manner.
• Completes proper documentation for film / CD dispensing.
• Communicates proactively with provider offices, technologists, and leadership.

General Job functions

• Demonstrates the ability to set goals, assign priorities, anticipate problems, and achieve results, schedules and uses time efficiently, accepts full responsibility for projects and duties assigned, completes assignments on time.
• Maintains a professional appearance and conduct in accordance with organization’s standards of conduct.
• Maintains a neat and professional work environment in accordance with departmental and/or organizational policies.
• Adheres to all Summit Medical Group pol