RN Phones

Hospice of the Valley; Phoenix (AZ); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Supportive work environment

Competitive wages and benefits

Generous PTO

Flexible schedules

Job summary

Hospice of the Valley in Phoenix, AZ, seeks a Phone RN to triage calls from patients, families and caregivers, providing medical and emotional support via telephone and coordinating visit nurses. The role emphasizes therapeutic relationships, documentation, and teamwork to ensure high-quality hospice care.

Requirements include nursing degree and 1+ year of critical care or acute care experience; hospice experience is a plus.

Qualifications

• Graduate of accredited school of nursing.
• 1+ year of recent medical, surgical, or critical care nursing experience.
• Strong clinical assessment skills.
• Excellent communication and interpersonal skills.
• Solution-driven, creative problem solving.
• Time management and attention to detail.

Responsibilities

• Triage phone calls from patients, families and caregivers for symptom management and care coordination.
• Inform interdisciplinary team members of changes and coordinate nurse visits.
• Develop therapeutic relationships with patients and families.
• Document patient status reports accurately and timely.
• Collaborate in providing patient care and adhere to standards of practice.

Skills

Communication skills

Interpersonal skills

Clinical assessment

Time management

Problem solving

Education

Graduate of accredited school of nursing

Job description

Join Arizona’s largest, most prominent not-for-profit hospice, serving the valley since 1977.

Hospice of the Valley is a national leader in hospice care and has been serving thePhoenixmetropolitan area since 1977. A mission-driven, not-for-profit organization, Hospice of the Valley employs compassionate, skilled professionals who are committed to excellence, enjoy teamwork and contribute daily to our mission and culture of caring. Team members experience a friendly, supportive atmosphere, leadership support, autonomy, flexibility and the privilege of doing meaningful, rewarding work.

• Supportive work environment with a culture of caring for patients and one another.
• Competitive wages and excellent benefit program.
• Generous Paid Time Off.
• Flexible schedules for work/life balance

Provide one-to one, compassionate care while loving your job!

Position Profile

The Phone RN triages phone calls from patients, families and caregivers applying medical and emotional interventions for symptom management; informs team members of changes and coordinates the work of visit nurses on assigned shift. Serves as member of an interdisciplinary care team. Scope of practice in this role is provided solely via telephone consultation. This position is based out of our Central Clinical office located in Phoenix.

Responsibilities

• Develops therapeutic relationships.
• Manages phone calls effectively and efficiently.
• Processes timely and accurate patient status reports.
• Collaborates in providing patient care.
• Creates timely and accurate documentation.
• Utilizes resources effectively and efficiently.
• Adheres to scope of practice/HOV standards and facilitates continuously improved processes/services.
• Maintains and enhances professional skills.
• Adheres to high standards of personal and professional conduct.

Minimum Qualifications

• Graduate of accredited school of nursing.
• Minimum one year of recent experience in medical, surgical or critical care as a professional nurse.
• Strong clinical assessment skills.
• Excellent communication and interpersonal skills.
• Solution driven, creative and resourceful problem solving skills.
• Ability to manage time well and perform assigned duties with attention detail, accuracy and follow-through.
• Minimum two years of recent experience in medical, surgical or critical care nursing.

Preferred Qualifications

• Previous hospice or oncology experience.
• Knowledge of the death/dying and bereavement process.

Hospice of the Valley is an equal employment opportunity employer. EOE/M/F/D/V