RN Patient Services Manager III Surgical Services

UNC Health Wayne; Lenoir (NC); On-site; USD 66,000 - 95,000; Full time

Job summary

UNC Health Caldwell Surgical Services is seeking a Nursing Administrator to supervise a large clinical unit and ensure staffing, care quality, and patient safety across shifts. The role collaborates with interdisciplinary teams to maintain high standards of care and patient satisfaction while managing budget and resources.

You will lead staff development, participate in annual performance reviews, and advance quality improvement initiatives in a Magnet-influenced environment.

Qualifications

• Bachelor's degree from a Board of Nursing approved nursing education program is required.
• Licensed to practice as a Registered Nurse in North Carolina.
• BLS required.

Responsibilities

• Supervises a large clinical unit and ensures appropriate care and services are available to patients and families.
• Manages staffing to meet patient needs and participates in annual performance reviews.
• Oversees budget considerations and resource utilization to meet unit goals.
• Ensures regulatory standards and quality of care through accreditation processes.
• Leads quality improvement initiatives and staff education programs.
• Supports staff development and orientation for ongoing education.
• Drives high levels of customer satisfaction and engagement with care services.

Education

Bachelor's degree in nursing (Board-approved program)

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

UNC Health Caldwell Surgical Services

High Tech! Work with the latest medical equipment. Collaborate with interdisciplinary team of surgeons, nurses, surgical techs, CRNAs and support staff to provide exceptional care. Manage a wonderful experienced team with hardwired processes and great patient satisfaction. We offer competitive salary rates and great benefits! UNC Health Caldwell is the place you belong!

Summary

This position supervising large clinical units. Duties include ensuring that appropriate care and services are available to patients and families, ensures adequate and appropriate clinic staffing on each shift, supervision of nursing staff, medical support staff and utility aide staff, assistance with annual performance reviews of staff, participation in quality improvement initiatives to address identified patient safety or quality of care issues. Provides and facilitates an environment conducive to staff continuing education needs, ongoing unit-based educational needs and orientation of staff members.

Responsibilities

• 1. Patient Care- Ensures that appropriate care and services are available to patients / clients and families. Facilitates interdisciplinary collaboration in patient/client care planning. Ensures appropriate clinical staffing and skill mix for patient care. Supervises team of professionals /paraprofessionals which may include nursing staff, health unit coordinators, nursing assistants and utility aides.
• 2. Human Resource Management- Effectively manages human resources. Creates an environment conducive to recruiting and retaining staff. Applies organizational policy and procedures in hiring, promoting, transferring and terminating staff. Provides staff with annual performance feedback and opportunity to set professional goals. Integrates scientific evidence regarding retention of nursing staff into unit planning.
• 3. Budget Management- Effectively uses clinical and financial information to establish and meet budgetary goals. Implements strategies to increase revenue and cost effectively manage personnel, supply, and equipment resources. Evaluates the impact of strategic fiscal changes on quality outcomes.
• 4. Accreditation Issues- Ensures that internal and external regulatory standards or nursing practice are met or exceeded. This includes organizational policy and procedures as well as state, Joint Commission, Board of Nursing and other specified accrediting bodies. Integrate current scientific evidence with standards of practice.
• 5. Quality Improvement- Leads and participates in quality improvement initiatives that focus on identified patient safety or quality of care deficits.
• 6. Education- Creates an educational environment conducive to student learning, staff continuing education, and orientation of new staff members. Accountable for annual competency evaluation of staff that ensures staff has the knowledge and skills to care for the specified patient population.
• 7. Customer Satisfaction- Ensures high customer satisfaction. Communicates patient satisfaction results, letters and comments to staff and leads monthly initiatives to improve consumer satisfaction with care and services. Advocates for consumers within the organization, particularly for vulnerable or at risk populations.

Other Information

Education Requirements

• Bachelor's degree from a Board of Nursing approved nursing education program required.

Licensure/Certification Requirements

• Licensed to practice as a Registered Nurse in the state of North Carolina.
• For positions at Magnet Hospitals, professional certification (ANCC Magnet approved) relevant to Management, Leadership or Clinical Area is required within the probationary period of employment.
• BLS required.

Professional Experience Requirements

• Three (3) years of professional nursing in tertiary care and one (1) year of management experience in specialty area.

Job Details

Legal Employer: NCHEALTH

Entity: Caldwell Memorial Hospital

Organization Unit: Nursing Admin

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$47.90 - $68.86 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Lenoir

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.