RN Patient Services Manager III - Neuroscience Intensive Care Unit (NSICU)

UNC Health; North Carolina; On-site; USD 100,000 - 150,000; Full time

Job summary

UNC Health Rex nurses lead the Neuroscience Intensive Care Unit, guiding a 10-bed critical care team with round-the-clock neuro-critical care and advanced monitoring. The role emphasizes hands-on leadership, staff development, and operational management to deliver exceptional patient outcomes.

This nurse leader will supervise clinical units, manage staffing and performance reviews, and participate in quality and safety initiatives to advance neuroscience care within UNC Health Rex.

Qualifications

• Bachelors degree in Nursing (BSN) from a state-accredited school of professional nursing.
• Current North Carolina RN license and BLS certification.
• Three years of professional nursing in tertiary care and one year in management.
• Knowledge/skills in leadership, clinical collaboration, and quality improvement.

Responsibilities

• Patient care leadership across NSICU, ensuring appropriate care and staffing.
• Supervise nursing staff, health unit coordinators, nursing assistants and support roles.
• Oversee budgeting, staffing and productivity with a focus on outcomes.
• Lead quality improvement initiatives and patient safety efforts.
• Foster staff education, ongoing competencies, and orientation.
• Drive patient and family satisfaction through service excellence.
• Collaborate with interdisciplinary teams for care planning.
• Support recruitment, retention, and performance feedback.

Skills

Leadership

Budget Management

Quality Improvement

Staff Development

Education

BSN

Job description

Description Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Description Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

UNC Health Rex is seeking an experienced and dynamic Patient Services Manager III to lead our Neuroscience Intensive Care Unit (NSICU). Join a team where innovation meets compassion. Our 10-bed NSICU delivers exceptional care to patients facing some of the most complex neurological conditions. With around-the-clock neuro-critical care expertise and advanced technology, including intracranial pressure monitoring, EEG, and point-of-care ultrasound, our team is committed to delivering extraordinary care when patients and families need it most.

We are looking for an engaging nurse leader who thrives in a fast-paced, highly specialized environment and is committed to creating a culture where teammates feel valued, supported, and empowered to succeed.

The ideal candidate brings proven leadership experience in driving clinical excellence, elevating patient and teammate experience, developing high-performing teams, and effectively managing operational priorities, including budgets, staffing, and productivity.

If you're ready to empower an incredible team, shape the future of neuroscience care, and make a meaningful impact every day, we invite you to bring your leadership to UNC Health Rex!

Join our One Great Team and make a meaningful difference every day!

Summary: This position supervising large clinical units. Duties include ensuring that appropriate care and services are available to patients and families, ensures adequate and appropriate clinic staffing on each shift, supervision of nursing staff, medical support staff and utility aide staff, assistance with annual performance reviews of staff, participation in quality improvement initiatives to address identified patient safety or quality of care issues. Provides and facilitates an environment conducive to staff continuing education needs, ongoing unit-based educational needs and orientation of staff members.

Responsibilities

• Patient Care- Ensures that appropriate care and services are available to patients / clients and families. Facilitates interdisciplinary collaboration in patient/client care planning. Ensures appropriate clinical staffing and skill mix for patient care. Supervises team of professionals /paraprofessionals which may include nursing staff, health unit coordinators, nursing assistants and utility aides.
• Human Resource Management- Effectively manages human resources. Creates an environment conducive to recruiting and retaining staff. Applies organizational policy and procedures in hiring, promoting, transferring and terminating staff. Provides staff with annual performance feedback and opportunity to set professional goals. Integrates scientific evidence regarding retention of nursing staff into unit planning.
• Budget Management- Effectively uses clinical and financial information to establish and meet budgetary goals. Implements strategies to increase revenue and cost effectively manage personnel, supply, and equipment resources. Evaluates the impact of strategic fiscal changes on quality outcomes.
• Accreditation Issues- Ensures that internal and external regulatory standards or nursing practice are met or exceeded. This includes organizational policy and procedures as well as state, Joint Commission, Board of Nursing and other specified accrediting bodies. Integrate current scientific evidence with standards of practice.
• Quality Improvement- Leads and participates in quality improvement initiatives that focus on identified patient safety or quality of care deficits.
• Education- Creates an educational environment conducive to student learning, staff continuing education, and orientation of new staff members. Accountable for annual competency evaluation of staff that ensures staff has the knowledge and skills to care for the specified patient population.
• Customer Satisfaction- Ensures high customer satisfaction. Communicates patient satisfaction results, letters and comments to staff and leads monthly initiatives to improve consumer satisfaction with care and services. Advocates for consumers within the organization, particularly for vulnerable or at risk populations.

Other Information

Education Requirements

• Bachelor's degree in Nursing (BSN) from a state-accredited school of professional nursing.

Licensure/Certification Requirements

• Licensed to practice as a Registered Nurse in the state of North Carolina.
• For positions at Magnet Hospitals, professional certification (ANCC Magnet approved) relevant to Management, Leadership or Clinical Area is required within the probationary period of employment.
• BLS required.

Professional Experience Requirements

• Three (3) years of professional nursing in tertiary care and one (1) year of management experience in specialty area.

Knowledge/Skills/and Abilities Requirements

Job Details

Legal Employer: NCHEALTH
Entity: UNC REX Healthcare
Organization Unit: Rex Neuroscience ICU
Work Type: Full Time
Standard Hours Per Week: 40.00
Pay offers are determined by experience and internal equity
Work Assignment Type: Onsite
Work Schedule: Day Job
Location of Job: US:NC:Raleigh
Exempt From Overtime: Exempt: Yes
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System. This is not a State employed position.
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.