RN Patient Services Manager III - UNC Home Health Chapel Hill

UNC Health; North Carolina; Hybrid; USD 66,000 - 95,000; Full time

Job summary

UNC Health in North Carolina seeks a Nurse Manager to lead the UNC Home Health team, reporting to the Director of Home Health. You will collaborate with the leadership team to drive program initiatives, oversee clinical teams, and deliver education to promote patient-centered care.

The role emphasizes growth strategy, Performance Improvement, and Quality Assurance, with close coordination of the home health team to ensure high-quality patient care.

Qualifications

• BSN required from an accredited school.
• Three years of nursing experience, including at least 1 year in Home Health.
• Five years of nursing experience with at least 2 years in home health leadership preferred.

Responsibilities

• Patient Care: ensure appropriate care and services for patients and families; supervise care teams.
• Human Resource Management: recruit, onboard, and evaluate staff; support staff development.
• Budget Management: manage personnel, supplies, and equipment within budget.
• Accreditation Issues: ensure compliance with nursing standards and accrediting bodies.
• Quality Improvement: lead initiatives to improve patient safety and care quality.
• Education: foster ongoing staff education and orientation.
• Customer Satisfaction: promote high satisfaction and communicate results to staff.

Skills

Leadership

Education

BSN

Job description

Description

Looking for a rewarding opportunity where you can make a difference, take on new challenges, and work alongside an exceptional nursing team?

UNC Home Health may be the perfect fit for you!

We are seeking a dedicated, self-directed, and results-driven Nurse Manager to lead our UNC Home Health team. This leader will report to our Director of Home Health and work closely with the leadership team to help drive program initiatives. Key responsibilities include the oversight of clinical teams, skills and competencies, and providing education to promote excellence in patient-centered care?

The Nurse Manager will play a key role in strategic growth and planning initiatives and will help develop and implement Performance Improvement and Quality Assurance activities. Working closely with the multidisciplinary home health team, this leader will provide support and oversight to ensure the delivery of high-quality patient care. The Nurse Manager will supervise clinical staff and serve as the primary point of contact for recruiting, interviewing, and hiring new team members?

What We’re Looking For

Qualified candidates must have a Bachelor of Science in Nursing (BSN) and at least three years of nursing experience, to include at least 1 year in Home Health. Five years of nursing experience with a minimum of 2 years in home health and home health leadership is preferred for this position. The ideal candidate will bring solid Home Health and leadership experience, along with a strong understanding of day-to-day home health operations, OASIS, quality assurance, and patient satisfaction metrics. This individual will be a self-starter who takes initiative and applies a strategic, results-oriented approach to leadership?

What We Offer

We offer comprehensive training, generous benefits, mileage reimbursement, and competitive paid time off (PTO) accrual to support professional growth and well-being. Additional resources include a UNC-issued laptop and a cell phone that includes a Katana device that provides extra security during onsite patient care. This is a full-time, hybrid position with in-office days at our Chapel Hill home and Raleigh offices. The Nurse Manager will participate in an Administrator-on-Call rotation after hours, and occasionally on weekends?

If you’re ready to lead, inspire, and make a meaningful impact, we invite you to join our collaborative, high-performing Home Health team!

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina?

Summary

This position supervising large clinical units. Duties include ensuring that appropriate care and services are available to patients and families, ensures adequate and appropriate clinic staffing on each shift, supervision of nursing staff, medical support staff and utility aide staff, assistance with annual performance reviews of staff, participation in quality improvement initiatives to address identified patient safety or quality of care issues. Provides and facilitates an environment conducive to staff continuing education needs, ongoing unit-based educational needs and orientation of staff members?

Responsibilities

• Patient Care- Ensures that appropriate care and services are available to patients / clients and families. Facilitates interdisciplinary collaboration in patient/client care planning. Ensures appropriate clinical staffing and skill mix for patient care. Supervises team of professionals /paraprofessionals which may include nursing staff, health unit coordinators, nursing assistants and utility aides.
• Human Resource Management- Effectively manages human resources. Creates an environment conducive to recruiting and retaining staff. Applies organizational policy and procedures in hiring, promoting, transferring and terminating staff. Provides staff with annual performance feedback and opportunity to set professional goals. Integrates scientific evidence regarding retention of nursing staff into unit planning.
• Budget Management- Effectively uses clinical and financial information to establish and meet budgetary goals. Implements strategies to increase revenue and cost effectively manage personnel, supply, and equipment resources. Evaluates the impact of strategic fiscal changes on quality outcomes.
• Accreditation Issues- Ensures that internal and external regulatory standards or nursing practice are met or exceeded. This includes organizational policy and procedures as well as state, Joint Commission, Board of Nursing and other specified accrediting bodies. Integrate current scientific evidence with standards of practice.
• Quality Improvement- Leads and participates in quality improvement initiatives that focus on identified patient safety or quality of care deficits.
• Education- Creates an educational environment conducive to student learning, staff continuing education, and orientation of new staff members. Accountable for annual competency evaluation of staff that ensures staff has the knowledge and skills to care for the specified patient population.
• Customer Satisfaction- Ensures high customer satisfaction. Communicates patient satisfaction results, letters and comments to staff and leads monthly initiatives to improve consumer satisfaction with care and services. Advocates for consumers within the organization, particularly for vulnerable or at risk populations.
  

Other Information

Other information:

Education Requirements

• Bachelor's degree in Nursing (BSN) from a state-accredited school of professional nursing.
  

Licensure/Certification Requirements

• Licensed to practice as a Registered Nurse in the state of North Carolina.
• For positions at Magnet Hospitals, professional certification (ANCC Magnet approved) relevant to Management, Leadership or Clinical Area is required within the probationary period of employment.
• BLS required.
  

Professional Experience Requirements

• Three (3) years of professional nursing in tertiary care and one (1) year of management experience in specialty area.
  

Knowledge/Skills/and Abilities Requirements

Job Details

Legal Employer: STATE
Entity: UNC Medical Center
Organization Unit: UNCH Home Hlth Administration
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $47.90 - $68.86 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Hybrid
Work Schedule: Day Job
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: Yes
This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.