RN Patient Services Manager II - Cardiovascular Recovery Unit (CVRU)

UNC Health; Raleigh (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

UNC Rex HealthCare in Raleigh, NC seeks a Patient Services Manager II (RN) to provide clinical and operational leadership for the CVRU. You will partner with physicians, nursing leadership, and interdisciplinary teams to sustain recruitment, hiring, education, and retention of the CVRU staff.

The CVRU handles pre/post care for cardiac and vascular patients, featuring a multidisciplinary environment with ICU, PACU, and prep/ recovery staff.

Qualifications

• Bachelor's degree in Nursing (BSN) required.
• Licensed to practice as an RN in North Carolina.
• BLS certification required.
• Two years of professional nursing experience in a tertiary setting; one year in CVRU area.

Responsibilities

• Patient care leadership and ensuring appropriate care and services.
• Manage staffing, including recruitment and retention initiatives.
• Oversee budgeting and resource management to meet financial goals.
• Ensure compliance with accreditation standards and quality indicators.
• Lead quality improvement initiatives focused on patient safety and care quality.
• Promote staff education, onboarding, and ongoing competency evaluations.

Skills

Nursing leadership

Interdisciplinary collaboration

Staff recruitment & retention

Staff development & education

Education

BSN from state-accredited school

RN licensure in NC

BLS certification

Job description

Description

As the Patient Services Manager II, this RN will provide day-to-day clinical and operational leadership for ourUNC Rex Heart & Vascular Cardiovascular Recovery Unit (CVRU)nursing team. You will partner closely with physicians, advanced practice providers, nursing leadership, and other members of the interdisciplinary team to ensure safe, efficient, patient-centered care. This manager position is a key role to sustain recruitment, hiring, education and retention of the CVRU clinical team.

The UNC Rex Heart & Vascular CVRU is 10 bays dedicated to pre and post care for heart and vascular patients who are undergoing anesthesia. The nurse and anesthesiologist work collaboratively on lining patients prior to surgery and recovering complex cardiovascular cases using critical care skills. We have a wonderful group of nurses from ICU, PACU, and prep and recovery nursing backgrounds who work together to provide the highest level of post anesthesia care to our patients. This PACU is notably a one-of-kind PACU because these nurses not only recover patients but they also prepare the patients preoperatively with alines, blocks, etc. These nurses are also unique from the standard the PACU because they require a unique skill set of arrythmia skills, arterial and venous sheath pulls, and hemodynamic monitoring for ICU patients. They also interact daily with cardiovascular physicians and surgeons with monitoring of these patients.

Our population includes patients undergoing cardiac surgery, vascular surgery, structural heart procedures, and electrophysiology cases. Our CVRU is a true multidisciplinary area where specialties of anesthesiology, cardiovascular surgeons and providers can intersect and confer about complex clinical issues in our heart and vascular patients.

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

Assists a higher level nurse manager in the following duties: ensuring that appropriate care and services are available to patients and families, ensuring adequate and appropriate clinical staffing on each shift, may supervise nursing staff, HUC staff and utility aide staff, providing assistance with annual performance reviews of staff, participation in quality improvement initiatives to address identified patient safety or quality of care issues, providing and facilitating an environment conducive to staff continuing education needs, on-going unit-based educational needs and orientation of staff members.

Responsibilities

• 1. Patient Care - Ensures that appropriate care and services are available to patients / clients and families. Facilitates interdisciplinary collaboration in patient/client care planning. Ensures appropriate clinical staffing and skill mix for patient care. Supervises team of professionals / paraprofessionals which may include nursing staff, health unit coordinators, nursing assistants and utility aides.
• 2. Human Resource Management - Effectively manages human resources and creates an environment conducive to staff recruitment and retention. Applies organizational policy and procedures in hiring, promoting, transferring and terminating staff. Provides staff with annual performance feedback and opportunity to set professional goals. Integrates scientific evidence regarding retention of nursing staff into unit planning.
• 3. Budget Management - Effectively uses clinical and financial information to establish and meet budgetary goals. Implements strategies to increase revenue and cost-effectively manage personnel, supply, and equipment resources. Evaluates the impact of strategic fiscal changes on quality outcomes.
• 4. Accreditation Issues - Ensures that internal and external regulatory standards or nursing practice are met or exceeded. This includes organizational policy and procedures as well as state, JCAHO, Board of Nursing and other specified accrediting bodies. Integrates current scientific evidence into standards of practice.
• 5. Quality Improvement-Leads and participates in quality improvement initiatives that focus on identified patient safety or quality of care deficits.
• 6. Education-Creates an educational environment conducive to student learning, staff continuing education, and orientation of new staff members. Accountable for annual competency evaluation of staff that ensures staff has the knowledge and skills to care for the specified patient population.

Other Information

Education Requirements

• Bachelor's degree in Nursing (BSN) from a state-accredited school of professional nursing.

Licensure/Certification Requirements

• Licensed to practice as a Registered Nurse in the state of North Carolina.
• BLS required.

Professional Experience Requirements

• Two (2) years of professional nursing experience in a tertiary care setting, and one (1) year of experience in the area assigned.

Job Details

Legal Employer: NCHEALTH

Entity: UNC REX Healthcare

Organization Unit: Rex HandV Hospital CVRU

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Raleigh

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.