RN Patient Services Manager II - Cardiovascular Recovery Unit (CVRU)

UNC Health; North Carolina; On-site; USD 85,000 - 105,000; Full time

Job summary

UNC Health in Raleigh, NC is seeking a Patient Services Manager II (RN) to provide day-to-day clinical and operational leadership for the CVRU nursing team. You will partner with physicians, APPs, and nursing leadership to ensure safe, efficient, patient-centered care and support recruitment, hiring and retention of qualified staff.

The role requires BSN, North Carolina RN license, BLS, and 2 years of professional nursing experience with at least 1 year in the CVRU or similar area; you may

Qualifications

• BSN degree from an accredited school.
• Licensed to practice as an RN in North Carolina.
• BLS certification required.

Responsibilities

• Provide day-to-day clinical and operational leadership for the CVRU nursing team.
• Partner with physicians, APPs, nursing leadership and interdisciplinary team to ensure safe, efficient, patient-centered care.
• Oversee staffing to ensure appropriate coverage and participate in performance reviews.
• Lead quality improvement initiatives to address patient safety or care quality issues.
• Foster staff education, orientation and ongoing competency development.
• Support recruitment, hiring and retention efforts for CVRU staff.

Skills

Leadership

Staff supervision

Interdisciplinary collaboration

Quality improvement

Staff education

Education

BSN

Job description

Description

As the Patient Services Manager II, this RN will provide day-to-day clinical and operational leadership for our UNC Rex Heart & Vascular Cardiovascular Recovery Unit (CVRU) nursing team. You will partner closely with physicians, advanced practice providers, nursing leadership, and other members of the interdisciplinary team to ensure safe, efficient, patient-centered care. This manager position is a key role to sustain recruitment, hiring, education and retention of the CVRU clinical team.

Summary

Assists a higher level nurse manager in the following duties: ensuring that appropriate care and services are available to patients and families, ensuring adequate and appropriate clinical staffing on each shift, may supervise nursing staff, HUC staff and utility aide staff, providing assistance with annual performance reviews of staff, participation in quality improvement initiatives to address identified patient safety or quality of care issues, providing and facilitating an environment conducive to staff continuing education needs, on-going unit-based educational needs and orientation of staff members.

Responsibilities

• Patient Care - Ensures that appropriate care and services are available to patients / clients and families. Facilitates interdisciplinary collaboration in patient/client care planning. Ensures appropriate clinical staffing and skill mix for patient care. Supervises team of professionals / paraprofessionals which may include nursing staff, health unit coordinators, nursing assistants and utility aides.
• Human Resource Management - Effectively manages human resources and creates an environment conducive to staff recruitment and retention. Applies organizational policy and procedures in hiring, promoting, transferring and terminating staff. Provides staff with annual performance feedback and opportunity to set professional goals. Integrates scientific evidence regarding retention of nursing staff into unit planning.
• Budget Management - Effectively uses clinical and financial information to establish and meet budgetary goals. Implements strategies to increase revenue and cost-effectively manage personnel, supply, and equipment resources. Evaluates the impact of strategic fiscal changes on quality outcomes.
• Accreditation Issues - Ensures that internal and external regulatory standards or nursing practice are met or exceeded. This includes organizational policy and procedures as well as state, JCAHO, Board of Nursing and other specified accrediting bodies. Integrates current scientific evidence into standards of practice.
• Quality Improvement—Leads and participates in quality improvement initiatives that focus on identified patient safety or quality of care deficits.
• Education—Creates an educational environment conducive to student learning, staff continuing education, and orientation of new staff members. Accountable for annual competency evaluation of staff that ensures staff has the knowledge and skills to care for the specified patient population.

Education Requirements

• Bachelor's degree in Nursing (BSN) from a state-accredited school of professional nursing.

Licensure/Certification Requirements

• Licensed to practice as a Registered Nurse in the state of North Carolina.
• BLS required.

Professional Experience Requirements

• Two (2) years of professional nursing experience in a tertiary care setting, and one (1) year of experience in the area assigned.

Job Details

Legal Employer: NCHEALTH

Entity: UNC REX Healthcare

Organization Unit: Rex HandV Hospital CVRU

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Raleigh

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities.