RN Patient Experience Manager

AdventHealth; Ocala (FL); On-site; USD 73,000 - 136,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Ocala, FL seeks a nurse leader to drive patient experience improvements across campuses. You will mentor leaders and staff, lead committees, and partner with executive teams to implement best practices that elevate patient and family experiences.

The role requires RN licensure, 5+ years in a relevant leadership context, and familiarity with CMS CAHPS requirements. A Six Sigma background is preferred and hybrid coordination may be involved.

Qualifications

• RN license and current-state practice in Florida.
• 5+ years of relevant leadership experience in hospital patient experience initiatives.
• Knowledge of CMS CAHPS requirements and survey processes.

Responsibilities

• Collaborates with executive leaders to meet facility needs and leverages resources effectively.
• Oversees consulting and coaching programs to drive improvement.
• Develops and monitors project workplans to ensure timely completion and results.

Skills

Nurse leader

Patient experience

Change management

Mentoring/education

CMS CAHPS knowledge

Education

Bachelor's in Nursing

Master's in Nursing/Healthcare/Business

Tools

Six Sigma

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Full time

Shift:

Day-Weekend (United States of America)

Address:

1500 SW 1ST AVE

City:

OCALA

State:

Florida

Postal Code:

34471

Job Description:

Collaborates with executive leaders to meet facility needs and leverages resources effectively. Oversees the consulting and coaching program to drive improvement. Participates in planning for patient experience Develops and monitors project workplans to ensure timely completion. Leads committees and efforts at assigned campuses, sharing best practices across the region. Works with campus senior leadership to drive accountability and performance review. Mentors leaders, physicians, and staff in best practices for patient and family experience. Coaches and guides unit/department action plans to drive improvement at assigned campuses. Provides feedback to appropriate leadership to drive consistency in implementation of the blueprint Stays current on assessment requirements, Value Based Purchasing, and survey processes, and communicates them effectively. Other duties as assigned.

Knowledge, Skills, and Abilities:

• Demonstrates strong communication, organization, and follow-through skills, managing patient experience improvement initiatives, projects, and programs
• Skilled, demonstrated experience as a nurse leader driving patient experience improvement
• Knowledge of clinical and nonclinical acute hospital operations and continuum of care (connected care) pre/post-acute services
• Excellent communication skills (verbal and written) with a proven track record of effectively presenting information to all levels of the organization, including senior executives
• Flexibility and adaptability to change, with the ability to function in a highly independent manner due to remote location from central headquarters
• Strong interpersonal skills and an ability to interface effectively with physicians, nursing, non-clinical, and executive leadership
• Strong attention to detail and ability to problem-solve effectively
• Strong consultant skillset, with the ability to influence all levels in the organization
• Exhibits excellent complex analytical, and change management skills
• Solid ability to analyze and evaluate business problems by defining the challenges, identifying alternatives, and making timely decisions
• Strong knowledge of Patient Experience best practices, and how to best integrate with clinical care
• Solid knowledge of CMS CAHPS requirements, statistical concepts, and the survey process
• Expertise in effective methods of education and adult learning practices
• Ability to lead, organize, and work on multiple initiatives/projects without compromising work
• Proficiency in Microsoft Outlook, Word, PowerPoint, Excel
• Lean or Six Sigma application knowledge [Preferred]

Education:

• Bachelor's [Required]
• Master's [Preferred]

Field of Study:

• in nursing , healthcare, business or related field

Work Experience:

• 5+ relevant experience [Required]

Additional Information:

• N/A

Licenses and Certifications:

• Registered Nurse (RN) [Required]
• Six Sigma [Preferred]
• Certified Patient Experience Professional (CPXP) [Preferred]

Physical Requirements:

(Please click the link below to view work requirements)

• Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$72,904.00 - $135,595.20

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.